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Kriscia Ulloa
Customer Service Representative And Technical Support Agent
San José
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Experience Representative
Hanesbrands
08.2024 - 11.2024
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Developed strong relationships with clients, fostering a sense of trust and reliability in the company''s services.
- Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
Technical Support Agent
Foundever
09.2023 - 08.2024
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved complex technical issues for better client experience and smoother operations.
Technical Support Agent
Concentrix
11.2019 - 08.2023
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Submitted service tickets for equipment maintenance requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Adhered to company policies when addressing client concerns or escalating unresolved issues appropriately.
Customer Service Representative
Sykes
01.2019 - 11.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Certificate of Technical Studies - Cisco Networking Academy
Switching Routing And Wireless Essentials
05.2001 -
Certificate of Technical Studies - Cisco Networking Academy
Introduction To Networking
05.2001 -
Certificate of Technical Studies - Cisco Networking Academy
IT Essentials
05.2001 -
Graduate Certificate - English Language
Instituto Nacional De Aprendizaje
05.2001 -
High School Diploma -
Colegio Vocacional Monsenor Sanabria
San Jose 05.2001 -
Skills
Call center experience
Complaint handling
Complaint resolution
Returns processing
Appointment scheduling
Client advocacy
Problem-solving skills
Teamwork and collaboration
Microsoft office
Customer service
Problem-solving abilities
Multitasking
Software
Microsoft Office (Intermediate level): Word, Excel, PowerPoint, Outlook
Timeline
Customer Experience Representative
Hanesbrands
08.2024 - 11.2024
Technical Support Agent
Foundever
09.2023 - 08.2024
Technical Support Agent
Concentrix
11.2019 - 08.2023
Customer Service Representative
Sykes
01.2019 - 11.2019
Certificate of Technical Studies - Cisco Networking Academy
Switching Routing And Wireless Essentials
05.2001 -
Certificate of Technical Studies - Cisco Networking Academy
Introduction To Networking
05.2001 -
Certificate of Technical Studies - Cisco Networking Academy
IT Essentials
05.2001 -
Graduate Certificate - English Language
Instituto Nacional De Aprendizaje
05.2001 -
High School Diploma -
Colegio Vocacional Monsenor Sanabria
05.2001 -
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