Alejandra Mena Campos

• Led the successful migration and stabilization of LATAM operations.

Accounts Payable (AP):

• Manage the end-to-end AP process including invoice processing, issue resolution, reconciliations, Helpdesk support, and execution of payments.
• Oversee daily AP operations to ensure adherence to SLAs and internal controls.
• Conduct root cause analysis to identify and resolve recurring issues and improve process accuracy.
• Drive strategic initiatives to optimize AP workflows, reduce processing time, and increase automation adoption across the team.
• Mentor and empower team members to take ownership of their responsibilities, fostering a high-performance and accountability-driven culture

Accounts Receivable (AR):

• Oversee daily payment application ensuring accurate and timely posting.
• Perform regular bank reconciliations to align records and identify discrepancies.
• Lead collection efforts, working closely with customers to resolve outstanding balances.
• Guide team development through coaching, performance reviews, and continuous improvement initiatives.
• Conduct regular audits, performance reviews, and team meetings to track operational success.
• Prepare monthly reporting packages and dashboards with key operational metrics.

• Experience in running the end to end accounts payable process as Invoice processing, troubleshooting, payments and disputes
• Execute administrative tasks related to the personnel in charge, from control assistance, vacations, even implementation of improvement plans among others
• Evaluate and support special requests by clients or exceptions, providing guidance to team members in these cases

• Ensure compliance with metrics according to SLA's and KPI's previously established
• Weekly meetings with critical suppliers to find opportunity topics and give solution from the root cause
• Weekly and monthly meetings with the client to review the operation and the same way support in issues of future implementations
• Identify, analyze and implement solutions in order to automate and improve processes
• Review and preparation of documentation for both internal and external audits

• Document processes recently migrated to the center and additional the respective training to team members
• Support in the coordination for closing and other key deliverables assigned by the Supervisor
• Support in the coordination of the migration of the AP processes of the countries of the scope
• Work closely with markets and accounting teams to resolve discrepancies, problems and inquiries in a timely manner escalating to Overseer as needed
• Ensure compliance with policies, procedures and internal controls for ensure timely and accurate financial reporting
• Implementation of metrics for migrated processes