Alejandro Ureña Carvajal
Customer Service Representative
San Pedro
Summary
Dynamic Customer Service Representative with a proven track record at Miele USA, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective communication. Recognized for developing best practices that improved service delivery and contributed to team success. Adaptable and committed to fostering positive customer relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Miele USA
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Customer Service Representative
Visible
02.2023 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Capital One
09.2021 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Laws - Law
Universidad Hispanoamericana
Llorente 05.2001 -
Skills
Customer service
Conflict resolution
Active listening
Data entry
Product knowledge
Customer relationship management
Effective communication
Problem solving
Adaptable mindset
Problem-solving
Timeline
Customer Service Representative
Miele USA
12.2023 - Current
Customer Service Representative
Visible
02.2023 - 12.2023
Customer Service Representative
Capital One
09.2021 - 10.2022
Bachelor of Laws - Law
Universidad Hispanoamericana
05.2001 -
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