Alfredo Hernandez
English Professor / Team Leader.
San Pedro
Summary
Talented individual experienced in directing activities of workgroups. Develops strategies, provides coaching, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver and consensus builder. Dedicated to enhancing employee satisfaction and business success. Hardworking team player, diplomatic and friendly with proven commitment to employee training.
Overview
4
4
years of professional experience
Work History
Team Leader
Concentrix
01.2023 - Current
- Responsible for day-to-day supervision of a group of 15 to 18 call center associates. Ensuring performance metrics are achieved by providing coaching, motivation and accountability. Including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
English Professor
MEP
08.2022 - 12.2023
- Teaching different groups of 20 to 25 individuals a second language by implementing different teaching techniques, focusing on multiple intelligences and diverse learning methods.
- Planned, prepared and delivered lessons to students daily, developing their communication skills.
- Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons.
- Proven ability to develop and implement creative solutions to complex problems.
Team Leader
Concentrix
01.2020 - 08.2022
- Responsible for day-to-day supervision of a group of 15 to 18 call center associates. Ensuring performance metrics are achieved by providing coaching, motivation and accountability. Including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor´s Degree - English Teaching
Universidad Latina De Costa Rica
05.2001 -
Skills
Highly motivated individual, proactive and always looking for continuous learning opportunities
undefinedTimeline
Team Leader
Concentrix
01.2023 - Current
English Professor
MEP
08.2022 - 12.2023
Team Leader
Concentrix
01.2020 - 08.2022
Bachelor´s Degree - English Teaching
Universidad Latina De Costa Rica
05.2001 -
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