MS Office Suite
Ana Eugenia Ana Rodriguez
Program Director
Escazu,San Jose
Summary
Experienced leader with over 20 years of expertise in managing transformational projects and driving innovation to achieve business success. Known for developing and executing strategies, managing resources, and leading cross-functional teams to deliver results. A proven track record in effective change management and fostering sustainable growth
Overview
27
27
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Operations Program Director
Accenture
04.2020 - Current
- Championed process improvements that resulted in streamlined operations and cost savings in 2% by implementing tracking and monitoring of expenditures and accounts while monitoring monthly forecast
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
- Developed and recommended policies and procedures for evaluating programs.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas, resulting in 50 transformation and innovation initiatives.
Service Lead Manager
Accenture
02.2018 - 03.2020
- Ramped up Trust and Safety operation in Costa Rica, reaching 500 FTE with attrition of 5% in first year
- Identified areas of process inefficiency, recommending improvements that led to 5% cost savings increasing resource allocation and increasing 300 bps to accounts control income.
- Developed global program to reduce attrition, increase employee satisfaction, and create events and activities that promote networking and team building impacting organization metric in positive level.
- Implemented agile project management methodologies to increase team adaptability, enabling rapid response to changing market conditions and client requirements
Procurement Delivery Manager
Accenture
01.2016 - 01.2018
- Achieved SLA of 99.9% for complex clients in different locations by collaborating with multiple stakeholders including external and internal clients, and implementing new process and solution for Supplier Enablement, Catalog Enablement Requisition Processing, Contract Upload, and Maintenance, Master Data Maintenance, and Spot Buy.
- Delivered KPI and performance metrics of 40% request fulfillment rate, 60% supplier onboarding rate, and 90% customer. Satisfaction by acting on items identified in daily report.
- Automated Spend Reports to analyze trends and categories increasing automated channels by increasing contract management and bringing $ 5MM in savings.
- Improved end-to-end ERP process by creating Standard Desktop Procedures document for SAP Ariba and Coupa ERP platforms.
Operational Regional Manager
Grupo Supliservicios
06.2010 - 12.2015
- Generated financial and operational reports to assist management with business strategy.
- Developed and executed Demand Plan for region based on historical metrics, facilitating strategic purchasing decisions.
- Implemented change management strategies to achieve 20% monthly increase in customer service KPI metrics, collaborating with cross-functional teams to enhance service delivery.
- Successfully negotiated with suppliers globally, resulting in 10% reduction in purchasing costs and improved raw material quality.
- Spearheaded SAP implementation (CRM, Procurement, Inventory, and Production), leading to three-week reduction in inventory and 50% decrease in time to process customer complaints through training and process improvement.
Regional Contract Manager
Sodexo
07.2008 - 01.2010
- Innovatively implemented new processes resulting in a 25% cost reduction by managing infrastructure, internal events, and general services for client subsidiaries in Central/South America and the Caribbean.
- Oversaw 40 successful vendor contracts, identifying cost-saving opportunities of 17% in operational costs through contract negotiation. Developed a cost-tracking tool for 10+ properties to provide financial transparency.
- Reviewed and processed invoices related to facility management contracts, ensuring accuracy and alignment with the company's health and safety policy, while driving process improvements.
District Manager
Sodexo
07.2007 - 07.2009
- Led a team of 10 local operations, achieving a 20% improvement in total customer satisfaction and a 22% increase in revenue, managing a $5MM contract, demonstrating transformative leadership.
- Managed the contract's P&L to increase the net profit margin from 8% to 15% and reduce employee turnover from 30% to 10%, highlighting change management skills.
- Contributed to the development of new business proposals, winning two new contracts and increasing revenue by $500k per year, showcasing innovation and business acumen.
- Implemented cost reduction strategies, improving efficiency by 15% and expanding market share by 10%, driving process improvement and transformation.
Operations Supply Chain Supervisor
Purdy Motor
01.2000 - 06.2007
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
- Formulated demand planning and generated supply chain management metrics.
- Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
Procurement Assistant
ESCO
04.1997 - 12.1999
- Prepared detailed purchase requisitions and documentation for approval by senior management, expediting the procurement process while maintaining transparency throughout all stages of decision making.
- Coordinated with finance department to reconcile invoices, ensuring accurate payment processing and timely resolution of discrepancies.
- Implemented policies and procedures for optimal purchasing methods and cost control.
Education
Executive Master - Project Management And Agile Methodologies
Universidad Latina De Costa Rica
San Jose 01.2024 - Current
MBA - Marketing
Universidad Latina
San Jose 05.2001 -
Licenciatura - Finance
Universidad Internacional De Las Americas
San Jose 05.2001 -
Bachelor of Science - Business Administration
Universidad Internacional De Las Americas
San Jose, Costa Rica 05.2001 -
Skills
Program Operations
Budgeting and financial management
Innovation Strategy
Data Analytics
Storytelling
Operational Excellence
Negotiation
Process Improvement
Change Management
Software
MS Project
Adobe Creative
Sap
Oracle
Visio
Certification
Liderazgo Transformacional
Timeline
Executive Master - Project Management And Agile Methodologies
Universidad Latina De Costa Rica
01.2024 - Current
Liderazgo Transformacional
12-2023
Design Thinkinh
05-2022
Six Sigma Green Belt
07-2020
Operations Program Director
Accenture
04.2020 - Current
Service Lead Manager
Accenture
02.2018 - 03.2020
Procurement Delivery Manager
Accenture
01.2016 - 01.2018
Operational Regional Manager
Grupo Supliservicios
06.2010 - 12.2015
Regional Contract Manager
Sodexo
07.2008 - 01.2010
District Manager
Sodexo
07.2007 - 07.2009
MBA - Marketing
Universidad Latina
05.2001 -
Licenciatura - Finance
Universidad Internacional De Las Americas
05.2001 -
Bachelor of Science - Business Administration
Universidad Internacional De Las Americas
05.2001 -
Operations Supply Chain Supervisor
Purdy Motor
01.2000 - 06.2007
Procurement Assistant
ESCO
04.1997 - 12.1999