Andres Flores
Escazu
Summary
Bilingual professional in Spanish and English with experience in customer support, dispute resolution, and legal services. Strong ability to ensure compliance with company policies and regulations. Technologically curious with knowledge in data management and basic computer skills. Proven ability to handle high-stress situations with empathy and efficiency, ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Casino Dealer
Visionary IGaming
2024.04 - 2024.07
- Demonstrated effective communication and customer service skills while dealing in a fast-paced casino environment.
- Possessed a thorough knowledge of games and regulations, while maintaining a safe working environment.
- Developed a strong rapport with customers, creating an enjoyable and positive gaming experience.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
Court Technical Assistant
Poder Judicial De Costa Rica
2023.05 - 2024.03
- Upheld high standards of accuracy in document preparation, reducing the likelihood of delays or complications in court proceedings.
- Managed sensitive information with discretion while maintaining confidentiality in accordance with legal requirements.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Colegio Nuestra Señora Del Pilar
San Jose, Costa Rica12.2022
Skills
- Office management
- Legal documents
- Court procedures
- Multitasking
- Organizational skills
- Working collaboratively
- Positive Attitude
- Efficiently managing time to handle multiple customer inquiries
Timeline
Casino Dealer
Visionary IGaming
2024.04 - 2024.07
Court Technical Assistant
Poder Judicial De Costa Rica
2023.05 - 2024.03
High School Diploma -
Colegio Nuestra Señora Del Pilar
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