ANDRES ROJAS MARTINEZ
DDS, Clinical Onboarding Advisor, Clinical Trainer
San José
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Clinical Onboarding Advisor
Lightforce Orthodontics
10.2023 - Current
- Managing the customer at the highest level making sure that Lightforce is fully integrated into their practice successfully.
- Conduct regular checkpoints with Dr or Staff members to provide fully support during the onboard process.
- Coordinating project schedules, resources, and information.
- Liaise with internal and external customers to identify and define requirements, scope and objectives.
- Monitor onboarding progress and handle any issues that arise.
- Act as the point of contact and communicate project status to all participants.
- Create and maintain comprehensive onboarding documentation, plans and reports.
- Stay active and engaged with important orthodontic related organizations to stay abreast of trends and changes in orthodontics that impact our business and customers.
- Utilize data/analytics to help customer’s drive decision making
- Relationship Building, building rapport with customers, establishing trust, and fostering a positive relationship that goes beyond the initial onboarding phase.
Clinical Advisor
Lightforce Orthodontics
12.2021 - Current
- Responsible for clinical assistance to orthodontists with treatment evaluations
- Responsible for Educating Lightforce orthodontists via virtual meetings with product demo and software training
- Provide clinical assistance and guidance to OTPs to assure correct diagnostic and analysis during LightPlan treatment planning process
- Review LightPlans completed by OTPs prior to external customer reviews to verify correct application of clinical protocols.
Territory Sales Manager
3M
01.2019 - 11.2021
- Territory sales manager in charge of the oral care products division at 3M, United States and Canada Region
- Worked along marketing teams designing new product launch strategies
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Exceeded targets by building, directing, and motivating high-performing sales team.
- Having face to face interactions as well as virtual calls with doctors,clearing any technical product questions due to my proven clinical background and experience
- In charge of handling Pipeline and Coaching sales processes
- Provided trainings to internal customers on the applicability on products for different patients to increase revenue on their private dental practice
- Working with global interdisciplinary groups managing launch of new product campaigns in overseas markets
- Working with field sales representatives, channel partners with ride alongs and lunch and learns in order to gain customer engagement.
Invisalign Pro Clinical Advisor
Align Technology
04.2017 - 12.2018
- Responsible for educating Invisalign providers enrolled in the program (GPs and Orthodontists) on the clinical protocols and management of orthodontic treatments using Invisalign
- Provided clinical advice and treatment evaluations of submitted cases
- Provided Clinical assistance to GPs and Orthodontists in Canada and the United States, treatment evaluations for Invisalign orthodontic treatments.
- Collaborated with primary care providers to ensure seamless continuity of care for patients transitioning between settings.
Education
Dental Degree - Dentistry
Laureate International Universities
San Jose CR 01.2014 - 2017.01
Microsoft Excel Advanced - Business Data Analytics
Grow Up CR
San Jose CR 08.2023 - 2023.09
Agile And Scrum Certified -
3M
09.2019 - 12.2019
Skills
Multitasking Abilities
Teamwork and Collaboration
Organization and Time Management
Decision-Making
Problem solving strength
Sales expertise
Training and mentoring
Languages
English - Advanced
Excellent
Spanish - Native Speaker
Excellent
French - Intermediate
Very Good
Timeline
Clinical Onboarding Advisor
Lightforce Orthodontics
10.2023 - Current
Microsoft Excel Advanced - Business Data Analytics
Grow Up CR
08.2023 - 2023.09
Clinical Advisor
Lightforce Orthodontics
12.2021 - Current
Agile And Scrum Certified -
3M
09.2019 - 12.2019
Territory Sales Manager
3M
01.2019 - 11.2021
Invisalign Pro Clinical Advisor
Align Technology
04.2017 - 12.2018
Dental Degree - Dentistry
Laureate International Universities
01.2014 - 2017.01
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