Summary
Overview
Work History
Skills
General Education
Main Achievements
English Level
Media Publications
Research Projects
Timeline
Generic

ANGÉLICA VEGA HERNÁNDEZ

Public Administration
Sabanilla

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Director Public Administration School

University of Costa Rica
2021.01 - Current
  • Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
  • Monitored and coordinated workflows to optimize resources.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
  • Established the culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas

Coordinator of InnovaapUCR

University of Costa Rica
2018.01 - 2021.01
  • Main projects:
  • Big data for better decision making. Partner: CEPEI International. Colombia
  • Open Budget and Open Contracting Schools Partner: Minister of Finance
  • Open Data of Justice. Partner: CONAMAJ. National Department for Open Justice. Partner: Judicial Branch of Nation
  • Civil participation in planning process. Partner: National Emergency Commission
  • Building Innovation Hubs in Public Administration. Partner: Energy National Company
  • #Gente Emprende” social entrepreneurship in rural areas. Partner: Trust for the Americas. United States
  • COLABORA” Methodology of design in public services based on user experience. Partner: Minister of Economy.

Human Resources Advisor

Consultant In Public Organization- Freelance
2013.01 - 2021.01
  • Areas: competency based-management, public performance management, public innovation and organizational change management.
  • Partnered with senior leadership to develop and implement organizational change management strategies, minimizing disruption during periods of transition
  • Streamlined HR processes for increased efficiency in benefits administration, payroll management, and onboarding procedures
  • Managed performance review process, providing constructive feedback and setting achievable goals for continued employee growth

Professor at Public Administration School

University of Costa Rica
2001.01 - 2021.01
  • Strengthened department reputation by presenting at conferences, serving on committees, and participating in professional organizations
  • Improved student retention rates through proactive communication and support
  • Enhanced student understanding by designing interactive and engaging lectures
  • Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement
  • Assisted in accreditation processes by gathering necessary documentation, preparing reports, and participating in site visits as needed
  • Implemented effective time management strategies while balancing teaching responsibilities with research pursuits
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations

Public innovation advisor

Deputy Minister. Minister of Presidency of the Republic of Costa Rica
2015.01 - 2018.01
  • Evaluated potential investment opportunities, utilizing both qualitative and quantitative methods to assess viability
  • Assisted in the development of training materials for new advisors, improving overall team performance
  • Participated in networking events to expand professional connections and attract new clientele

Human Resources Director

Presidency of the Republic of Costa Rica
2014.01 - 2018.01
  • Streamlined HR processes for increased efficiency and improved service delivery
  • Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members
  • Supported talent development through coaching sessions with key personnel, assisting them in reaching their professional growth objectives
  • Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers
  • Led successful labor relations negotiations, maintaining positive relationships between management and union representatives
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures
  • Structured compensation and benefits according to market conditions and budget demands

Skills

Decision Making

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General Education

  • 2021 Student Doctor Degree in Economic Policy. CINPE-Universidad Nacional. Research: Institutional capacities in Regional Innovation Systems: Costa Rica Livestock NAMA
  • 2020 Product Owner and Scrum Master Certification. Certiprof. Costa Rica.
  • 2018 Project Management Certification (PM4R). BID. Costa Rica.
  • 2016 Certification Executive Coaching. INCAE Business School-ICF. Costa Rica.
  • 2005-2007 Master's in public administration and Public Policy. Technology Institute of Monterrey, ITESM. México.
  • 2002 Grade in Public Administration. University of Costa Rica.

Main Achievements

  • Founder First Innovation Hub in Public Administration (Innovaap). University of Costa Rica. 2018.
  • Member. Open Government Strategy. Costa Rica 2015-2017. Two projects:
  • Digital System for Recruitment and Selection Process for Public Servants. National Public Service of Costa Rica. 2017
  • National Strategy for Advocacy in Internal Audits. Executive Authority. 2016.
  • International Project Relevant Experiences in Latin-American local governments: Tlatlauquitepec, Puebla Experience. Serdet, CEPAL. 2007
  • Self-placed scholarship for master's degree studies. OAS 2005.

English Level

Speaking an Listening B1

Writing comprehension C1

Media Publications

  • Innovation Hub: Innovate UCR: creating solutions for public challenges in Costa Rica. https://semanariouniversidad.com/suplementos/innovaap-ucr-soluciones-a-desafios-publicos/
  • Drastic budgetary cuts in public salaries and closure of entities could aggravate crisis. https://semanariouniversidad.com/pais/rebajo-drastico-de-salarios-publicos-y-cierre-de-entidades-pueden-agravar-crisis-senalan-economistas/
  • Innovaap-UCR: an incubator of solutions for the country: https://semanariouniversidad.com/universitarias/innovaap-ucr-una-incubadora-de-soluciones-al-servicio-del-pais/
  • Voz experts: The challenges of innovation in the Costa Rican public sector: https://www.ucr.ac.cr/noticias/2019/09/19/voz-experta-los-desafios-de-la-innovacion-en-el-sector-publico-costarricense.html
  • Voz experta: A new impetus for public employment: https://www.ucr.ac.cr/noticias/2019/03/13/voz-experta-golpe-de-timon-al-empleo-publico.html
  • The public employment reform proposal is authoritarianism: https://www.elpais.cr/2019/04/11/el-proyecto-de-reforma-al-empleo-publico-es-un-autoritarismo/
  • EP1: Innovation in Public Sector: https://anchor.fm/cicap-ucr/episodes/EP1-La-Innovacin-en-el-Sector-Pblico-edvplg

Research Projects

  • Analysis of Public Employment Management System in Costa Rica.
  • Open Data Laboratory of the Costa Rican Public Administration.
  • Thematic Network: Research Activity on Public Enterprises and Development In Latin America and the Caribbean Development of a Certification of Competencies in Public Sector. Costa Rica
  • Public Management: Analysis of Public Institutions' Capacities Costa Rica. Public Administration History.
  • First conference on Public Administration Research: Challenges of Public Administration in the 21st Century Citizen Education for the Creation of Local Public Policies: Belen and San Pedro Garza Garcia. Mexico
  • Integrated Financial Information System of the Municipality of Belen Analysis and Adaptation of the model of citizen attention and accountability of the Municipality of Zapopan (Jalisco, Mexico)

Timeline

Director Public Administration School

University of Costa Rica
2021.01 - Current

Coordinator of InnovaapUCR

University of Costa Rica
2018.01 - 2021.01

Public innovation advisor

Deputy Minister. Minister of Presidency of the Republic of Costa Rica
2015.01 - 2018.01

Human Resources Director

Presidency of the Republic of Costa Rica
2014.01 - 2018.01

Human Resources Advisor

Consultant In Public Organization- Freelance
2013.01 - 2021.01

Professor at Public Administration School

University of Costa Rica
2001.01 - 2021.01

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ANGÉLICA VEGA HERNÁNDEZPublic Administration