Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Jesus Rodriguez Calderon

CED 113900993
Pozos De Santa Ana

Summary

Dynamic and bilingual professional with a proven track record, enhancing team productivity and customer satisfaction. Expert in Microsoft Suite and strategic sales, I excel in creative problem-solving and fostering strong relationships. Demonstrated success in coordinating cross-functional teams and improving operational outcomes, underscoring my commitment to excellence and effective communication. Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

13
13
years of professional experience
7
7
years of post-secondary education

Work History

Manual Integrations Coordinator

Tebra
09.2022 - 06.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.

Technical Support Representative

SYKES
01.2022 - 08.2022
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Sales Agent

Smile Direct Club
03.2018 - 09.2021
  • Performed cold-calling as well as incoming calls and follow-ups with leads to secure new revenue.
  • Assisted call-in customers with questions and orders.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Explained features and advantages of the aligner and retainers products or services to promote sales.
  • Introduced initiatives to establish programs providing long-term residual income.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Enterprise Support Engineer

Teleperformance
02.2013 - 12.2015
  • Provided primary customer support to internal and external customers.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked with the customers IT department to understand needs and provide excellent service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Installed, configured, administered and integrated vendor systems, third-party application servers and system software and hardware.

Sales Agent

CutCo. Knives
05.2011 - 08.2011
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Had to create my own leads from existing leads which the product was being demonstrated to.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Developed favorable customer service relationships and built new, robust customer bases.
  • Identified customers from previously untapped market sectors with innovative call strategy.

Education

Accountant

St. Thomas Aquinas College
Sparkill NY
01.2009 - 05.2012

High School Diploma -

New Milford High School
New Milford NJ
09.2004 - 06.2008

Skills

    Fluency in english and spanish

    High knowledge of Microsoft products such as Word, Excel, Powerpoint, and Outlook

    Self Motivated

    Easy to talk to and provided feedback

    Responsible

    Recordkeeping strengths

    Strategic sales knowledge

    Creative problem solving

Timeline

Manual Integrations Coordinator

Tebra
09.2022 - 06.2024

Technical Support Representative

SYKES
01.2022 - 08.2022

Sales Agent

Smile Direct Club
03.2018 - 09.2021

Enterprise Support Engineer

Teleperformance
02.2013 - 12.2015

Sales Agent

CutCo. Knives
05.2011 - 08.2011

Accountant

St. Thomas Aquinas College
01.2009 - 05.2012

High School Diploma -

New Milford High School
09.2004 - 06.2008

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Anthony Jesus Rodriguez CalderonCED 113900993