Brandon Leon
San José
Summary
Dedicated Front desk with extensive industry experience, consistently maintaining a professional appearance and demeanor. I excel at completing assigned tasks with unwavering focus on quality, making me a dependable and quick-learning team player. Effective communication and organization skills enable seamless collaboration with colleagues and efficient project management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Hotel Sheraton
10.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Streamlined check-in processes, reducing wait times for guests.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Receptionist
Hotel Aloft
01.2023 - 04.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Liceo De Costa Rica
San Jose, Costa Rica02.2023
Bachelor of Science - Computer Engineering
Universidad U Latina
San Pedro, SJ01.2033
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Greeting and Seating Clients
- Office Administration
- File Management
- Documentation And Reporting
- Information Protection
- Document Control
Personal Information
- Identification Number: 119030294
- Date of Birth: 12/04/2004
Certification
- Technology, Lice de Costa Rica - Information and communication technology
- Food and Beverage, INA - Food Handling
Languages
Spanish
Native language
English
Advanced
C1
French
Elementary
A2
Timeline
Receptionist
Hotel Sheraton
10.2023 - Current
Receptionist
Hotel Aloft
01.2023 - 04.2023
High School Diploma -
Liceo De Costa Rica
Bachelor of Science - Computer Engineering
Universidad U Latina
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