Brigitte Grade
Recruiter & Data Analyst
San Jose
Summary
Proven Recruiter Specialist at ASI-Autism Spectrum Interventions, adept in resume screening and problem-solving, enhanced hiring processes by establishing positive candidate experiences.
Streamlined data management at National PPO, showcasing exceptional data entry skills and professional telephone demeanor. Achieved significant improvements in workflow efficiency and client satisfaction, underpinning a strong foundation in both technical and interpersonal abilities.
Skilled in engaging potential customers over the phone to promote products, generate leads, and support sales efforts. Excel in communicating product benefits, handling objections, and delivering clear, tailored messaging to meet customer needs. By adhering to structured scripts, ensure consistent, high-quality calls while accurately recording customer information for future outreach. With a strong focus on achieving call volume and conversion targets, qualify leads, conduct follow-ups, and comply with all relevant regulations. As a telemarketer combine product knowledge, persuasive skills, and customer-focused communication to drive brand growth and sales success.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Recruiter Specialist
ASI-Autism Spectrum Interventions
05.2022 - Current
- Sources talent, candidates, interviews and coordinates interviews for candidates, established procedures.
- Maintains candidate relationships support and communication through the phone, email, text, etc.
- Ensure hiring process smooth and that candidates experience a positive recruiting process.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Pay rate negotiations
Data Entry Management
National PPO (NHSI-IMS)
06.2010 - Current
- Streamlined processes by utilizing advanced software tools for efficient data management and reporting.
- Improved workflow efficiency with accurate data entry of prescription information into the pharmacy management system.
- Review and verify hospital and physician claims, submission for data entry by following the appropriate guidelines for designated client base.
- Maintain complete and accurate additions/ terms/ updates of provider demographics within specified timeframe by following.
CS Agent & Telemarketing
Services
12.2006 - 06.2010
- Updating databases with accurate contact details, customer preferences, and notes on interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Facilitated training sessions for new agents, elevating overall team performance.
- Reaching out to individuals or businesses from lists of prospects to introduce products or services.
- Providing clear, concise information about what the company offers, often with a focus on addressing the customer’s needs.
- Addressing and overcoming customer hesitations or concerns by providing additional details or clarifying misunderstandings.
- Meeting daily, weekly, or monthly goals related to call volume, leads generated, or sales conversions.
- Identifying potential sales opportunities and forwarding qualified leads to the sales team.
Education
High School Diploma -
Marian Baker School
San Jose, Costa Rica 05.2001 -
Skills
- Resume Screening
- Call Management
- Problem-solving abilities
- Data Entry
- Sales expertise
- Product Sales
- Professional telephone demeanor
Timeline
Recruiter Specialist
ASI-Autism Spectrum Interventions
05.2022 - Current
Data Entry Management
National PPO (NHSI-IMS)
06.2010 - Current
CS Agent & Telemarketing
Services
12.2006 - 06.2010
High School Diploma -
Marian Baker School
05.2001 -
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