Britany Vargas
Curridabat
Summary
Professional with proven experience in customer service and administration, noted for my organization and excellent service delivery. I consistently apply the knowledge gained throughout my career, driven by a strong passion for learning and executing tasks to the highest standard.
I am seeking opportunities to apply my experience and further my professional growth in a dynamic and challenging environment.
Overview
2
2
years of professional experience
Work History
Front Desk Guest Service Representative
Hotel Sheraton
11.2023 - 06.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Partnered with management to develop new strategies aimed at improving overall front desk performance.
- Managed phone lines effectively, directing calls appropriately while maintaining a courteous demeanor.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Worked closely with other departments to maintain cohesive operations throughout the hotel facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Administrative Assistant
Campa Entertainment Group (Fantasia Tricolor CSB
09.2022 - 07.2023
- Customer service. Attention to the customers for the purchase of tickets and information about the events organized by the company.
- Basic accounting management. Preparation of accounting budgets on income and expenses of the events associated with the company.
- Logistics. Preparation and drafting of the required permissions related to massive, medium and large-scale events.
Education
Bachelor of Science - Business Administration
Tecnológico De Costa Rica
San José, Costa Rica12.2026
High School Diploma -
Liceo Monseñor Rubén Odio
Desamparados12.2022
Skills
- Administrative support
- Customer service
- Microsoft Office 365
- Time management
- Data inputting
- Payment processing
- Basic accounting
- Problem-Solving
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Front Desk Guest Service Representative
Hotel Sheraton
11.2023 - 06.2024
Administrative Assistant
Campa Entertainment Group (Fantasia Tricolor CSB
09.2022 - 07.2023
Bachelor of Science - Business Administration
Tecnológico De Costa Rica
High School Diploma -
Liceo Monseñor Rubén Odio
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