SAPC MDG/ECC
Bryan Zuñiga Herrera
Manager | Master Data Governance | Data Quality & SAP Operations
Moravia
Summary
Master Data & Data Governance Leader with 6+ years of experience driving data quality, governance frameworks, and operational excellence across global environments (LATAM, NA, EMEA). Proven expertise managing master data domains (product, customer, finance), improving data accuracy, and implementing KPI-driven data quality monitoring frameworks.
Experienced in partnering with cross-functional stakeholders, supporting SAP-based ecosystems, and ensuring compliance through data controls and governance standards. Strong track record in leading continuous improvement initiatives, root cause analysis, and enabling reliable, business-ready data to support strategic decision-making.
Overview
10
10
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Manager of MDM Products(Informatica P360/C360)
Bridgestone Americas
04.2024 - Current
- Led the delivery and continuous improvement of Master Data solutions, enabling governance, maintenance, and integration across product and customer domains.
- Owned end-to-end MDM product capabilities using Informatica Product 360 and Informatica Customer 360, ensuring scalable, standardized, and high-quality data across global systems.
- Drove data quality and governance initiatives by implementing KPIs (accuracy, completeness, duplication) and embedding controls into data processes.
- Partnered with cross-functional teams (Supply Chain, Commercial, Finance, IT) to ensure master data supports end-to-end business processes and system integrations.
- Led data standardization and simplification initiatives, reducing complexity and aligning with global data governance frameworks.
- Managed solution lifecycle activities including requirements gathering, testing (UAT), release management, and post-deployment support.
- Ensured solution health by monitoring SLAs, resolving data issues, and driving continuous improvement and automation initiatives.
Supervisor of Master Data Governance
Bridgestone Americas
06.2022 - 03.2024
- Led a team of six MDM analysts governing Finance and Product master data across North and Latin America, improving data accuracy and reducing critical defects by 17%.
- Designed and implemented enterprise data quality frameworks, including validation rules, monitoring dashboards, and SLA tracking, increasing data completeness by 22% and strengthening SOX audit and compliance readiness.
- Established KPI-driven performance management and SLA governance, improving SLA adherence by 25% and driving a culture of accountability and continuous improvement.
- Standardized master data processes and controls across regions, improving consistency, reducing manual errors, and aligning with global data governance practices.
- Supported ERP and enterprise system alignment by ensuring high-quality, standardized master data, enabling more efficient integrations and business process execution.
Business Analyst
Bridgestone Americas
08.2020 - 05.2022
- Conducted data analysis using SQL and BI tools to identify process inefficiencies, billing discrepancies, and performance gaps, driving data-informed recommendations that improved operational accuracy and reduced rework.
- Led end-to-end requirements gathering through stakeholder interviews, workshops, and process mapping sessions; translated business needs into clear functional specifications and prioritized deliverables for technical teams.
- Coordinated cross-functional stakeholders across finance, operations, and IT to support system implementations and enhancements; facilitated change management through documentation, training materials, and post-launch adoption monitoring.
Fraud Data Analyst
Amazon
11.2015 - 07.2020
- Developed and monitored fraud detection KPIs and performance dashboards, improving visibility into risk exposure and contributing to reduction in fraud-related losses.
- Conducted root cause analysis on high-risk cases, identifying systemic control gaps and recommending process improvements that reduced repeat incidents by 35%.
- Leveraged SQL and internal analytics tools to segment data, perform trend analysis, and support predictive risk assessments, enhancing proactive fraud prevention capabilities.
- Prepared executive-ready reports summarizing fraud trends, operational performance, and mitigation outcomes, influencing prioritization of risk controls and policy updates.
Education
Product Management Specialization - In Progress
Texas Tech University
03-2026
Certificate of Technical Studies -
Universidad Fidelitas
05.2001 -
Bachelor of Business Administration -
Universidad Latina De Costa Rica
01-2017
Skills
- People Management
- Change Management & Communication
- Master Data Management (MDM)
- Data Governance & Stewardship
- Data Quality Management
- SAP S/4HANA Readiness & Data Migration
- ERP/CRM Data Integration
- Business Process Standardization
- Data Modeling & Business Rules
- Informatica MDM (P360 / C360)
Software
Power BI/Tableau
SQL
Informatica P360,Informatica C360
Certification
SAP FICO
Master Data Expertise
- Master Data Governance (MDG)
- Data Quality Management & KPI Frameworks
- Data Cleansing & Validation Rules
- SAP Ecosystem Collaboration
- Data Standards & Business Glossary
- Data Lifecycle Management
- Stakeholder Enablement & Training
- Continuous Improvement & Root Cause Analysis
Timeline
Manager of MDM Products(Informatica P360/C360)
Bridgestone Americas
04.2024 - Current
Supervisor of Master Data Governance
Bridgestone Americas
06.2022 - 03.2024
Business Analyst
Bridgestone Americas
08.2020 - 05.2022
Fraud Data Analyst
Amazon
11.2015 - 07.2020
Certificate of Technical Studies -
Universidad Fidelitas
05.2001 -
Product Management Specialization - In Progress
Texas Tech University
Bachelor of Business Administration -
Universidad Latina De Costa Rica