Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
References
Generic

CARLOS EDUARDO RAMOS ROJAS

San Francisco de Dos Ríos

Summary

Proactive and highly committed professional with with solid experience in customs processes and compliance. Proven ability to manage sensitive and confidential information with integrity. Recognized for excellent problem-solving skills, mentoring capabilities, and adaptability in fast-paced environments. Skilled in regulatory requirements, documentation, and risk management. Strong focus on team collaboration and achieving results.

Overview

11
11
years of professional experience

Work History

Customs Specialist

DHL Group
08.2021 - 05.2025
  • Conduct Root-Cause analysis to ensure compliance with Customs and Regulatory requirements.
  • Validate and classify import/export data in internal systems.
  • Performed documentation screening, HS Code classification, and conducted audits over 5,000 monthly export/import invoices ensuring 100% compliance with customs and trade regulations.
  • Research and update product and customer information for international exports shipments.
  • Reduced duty costs through diligent analysis of product classifications and application of applicable trade agreements or exemptions.
  • Serve as floor support and senior agent backup for operations.
  • Provided expert guidance to internal teams on customs-related matters, enhancing the organization''s ability to navigate complex international trade environments.

Operations Management, Regulatory Compliance Specialist

PayPal via Convergys
01.2016 - 01.2021
  • Processed and resolved over 1,200 monthly customer inquiries, ensuring 98% satisfaction scores and adherence to SLA timeframes.
  • Managed sensitive financial data, including chargebacks, refunds, and payment disputes, aligned with AML and OFAC compliance protocols.
  • Trained and mentored 20+ new agents, reducing their ramp-up time by 25%; acted as floor support agent.
  • Conducted KYC screening and Enhanced Due Diligence (EDD) reviews for high-risk clients, aligned with AML/OFAC guidelines.
  • Performed transaction monitoring and investigated red flags for potential fraud or money laundering.
  • Processed payment-related inquiries, including invoice reconciliation, bonus redemptions, and risk-based resets.
  • Reviewed and maintained accurate documentation of customer identity verification procedures.

KYC Operations Analyst & Sales Representative

BAC San José, Credomatic S.A.
01.2014 - 01.2016
  • Conducted background checks using legal databases to verify client information.
  • Assisted customers in understanding financial products, credit policies, and contract terms.
  • Analyzed and processed high-risk account documentation with 100% accuracy, contributing to credit approval decisions and fraud prevention.
  • Analyzed data to support risk management decisions.
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.

Education

Intensive English Program -

Tecnológico de Costa Rica (TEC)

Computer Operator Certification - Windows Office

Universidad Nacional (UNA)

High School Diploma - undefined

Rosario High School

Skills

  • Soft Skills:
  • Leadership & Teamwork
  • Problem Solving
  • Multitasking & Time Management
  • Analytical Thinking
  • Adaptability
  • Communication
  • Technical Skills:
  • Microsoft Office Suite
  • AS400 - SAP
  • CRM Platforms
  • Power BI
  • Excel
  • Import-export regulations
  • Customs documentation
  • International logistics

LANGUAGES

Spanish: Native
English: B2 (Intermediate–Upper)

Timeline

Customs Specialist

DHL Group
08.2021 - 05.2025

Operations Management, Regulatory Compliance Specialist

PayPal via Convergys
01.2016 - 01.2021

KYC Operations Analyst & Sales Representative

BAC San José, Credomatic S.A.
01.2014 - 01.2016

High School Diploma - undefined

Rosario High School

Intensive English Program -

Tecnológico de Costa Rica (TEC)

Computer Operator Certification - Windows Office

Universidad Nacional (UNA)

References

Lorena Moraga +506 6047 9543

Fabián Vallés, +506 7205 3516

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