Carlos Pereira

• Manage development, support and maintenance projects of several websites for a Pharmaceutical Company .. These websites encompass different products and languages, targeting European and Middle Eastern markets.
• Lead cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Monitor project progress, identify risks and implement corrective measures to acquire success.
• Present regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Craft and maintain project plans and schedules to meet organizational objectives.
• Establish effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Optimize resource allocation by closely monitoring project progress and adjusting team assignments as needed.
• Develop and maintain project budgets to control costs and meet organizational and project goals.

Manage reporting and analytics process, providing reports to SLT and clients.

Stakeholder management.

Manage Digital Marketing Programs for Website and Social Media channels.

Analyze and recommend new business opportunities and meet with potential new partners.

Oversaw the implementation and development of custom CRM, website and reporting tools.

Oversaw configuration and project development of applications based in Google Suite, Google Script and other Google tools.

Program and Project Management for Web Development Projects using: HTML, CSS, JavaScript, Angular, Node.js, PHP.

• Oversaw IT department operations and training.
• Implemented web based reports for 300+ clients.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
• Guided organizational technology strategy and roadmaps.
• Implemented and maintained technology and software budget.
• Managed life cycle replacement of hardware and software.
• Interacted and negotiated with vendors and contractors to secure products and services.
• Coordinated IT operations activities to deliver smooth flow of daily business needs.

• Manage support, and web development projects for a North American Car Manufacturer account.
• Maintained schedules to meet key milestones at every project phase.
• Manage relationship with Client — direct weekly meetings with Senior Management where project status, definitions, and timelines are discussed.
• Drive collaboration with Client to ensure efforts are aligned with their priorities.
• Control team workload — Guide team in daily Stand Up meetings to ensure all tasks and requests are being worked on and aligned with Sprint's goal.
• Resource allocation — Discuss with Client, and local management resource needs to ensure project roadmap is successfully met.
• Vendor management — Drive conversation and alignment with 3rd party vendors for technical issues and projects.
• Process improvement — Drive process improvement to ensure consistent project delivery and incident management/resolution.
• Incident management — Ensure resolution of incidents on time, within scope, and produce documentation to ensure Incidents and Problems are identified and resolved.
• Earned Top Performing Website award on J.D. Power's Winter 2020 Website Evaluation Study

• Supported Siebel and Siebel On demand platforms.
• Implemented Eloqua-Siebel On Demand integration for Marketing Campaigns.
• Managed cross-functional teams, specialized in different technologies and platforms.
• Manage relationship with project stakeholders and program owners. Build monthly metrics for Senior Management: Project KANBAN, Value Added, support metrics, resource allocation and others.
• Performed budget reviews, project presentations, resource allocation, team payroll and IT recruiting processes.
• Performed as Scrum Master and Product Owner.
• Defined and negotiated team goals. Perform team annual performance reviews.
• Participated in Strategic Projects including opening of new IT programs and teams in Costa Rica.
• Performed as Program Manager for Corporate Collaboration Portfolio that developed and supported several tools such as Intranet Platform (Sharepoint), IT Collaboration Tools (Jira, Confluence), HR systems (WorkDay).
• Oversaw migration of SharePoint Intranet Platform form MOSS 2007 to 2010.
• Successfully lead implementation of support process for new Global HR Platform (WorkDay), which involved coordinating with support teams in different countries in Latin America and Europe to ensure Go Live would have as few issues as possible.
• Implemented Oracle Time & Labor as the new IT Corporate time tracking tool.

• Lotus Notes/Domino SME, supporting email and application infrastructure.
• Performed as IT liaison to Debts and Collections and Ge Money Business Units. Oversaw and managed IT projects for those business units, working with different technology specialists that belonged to different Business Units and IT Silos.
• Created monthly reports to Senior Management. Lead IT Team during Due Diligence of the 2007 acquisition of Financiera Miravalles.
• Oversaw the changes to the Credit Application that improved access to C&D credit score clients.

• Worked on ICE's (Instituto Costarricense de Electricidad) Purchase Program SiCoDi (Sistema de Compras Directas), that allowed different units to handle low budget purchases and providers.
• Implemented an automatic file control system for the executive income institute (DEI, Dirección Ejecutiva de Ingresos) in Tegucigalpa, Honduras.

• Worked as consultant in Lotus Notes on various small projects at Instituto Nacional de Seguros.

Development and support for applications using Visual Basic.

Telecommunications Support to 185 countries worldwide on different technologies and configurations

• Worked as Technical Representative for ACER systems. Providing remote technical support for Hardware issues related to: Dektop, monitor, scanner and other external devices.
• Worked as a member of the Corporate Intranet Development Team using Cold Fusion, HTML, Javascript.