Christian Alfaro Alvarez

•⁠ Operational Strategy: Develop and implement market operations strategies that align with company objectives, ensuring scalability and efficiency in all processes.
•⁠ Market Performance Management: Monitor and analyze market performance metrics, identifying opportunities for improvement and driving initiatives to enhance market share and customer satisfaction.
•⁠ Team Leadership: Lead and manage a team of operational professionals, ensuring clear communication, performance management, and professional development.
•⁠ Process Improvement: Identify bottlenecks and inefficiencies in current operations, developing innovative solutions to optimize market execution and ensure operational excellence.
•⁠ Cross-functional Collaboration: Work closely with Q2C departments to ensure alignment and effective execution of market initiatives.
•⁠ Resource Management: in charge of recruiting, promotion, salary adjustment management aligning resourcing structure based on annual budged provided
•⁠ Stakeholder Engagement: Build strong relationships with key stakeholders, both internal and external, to ensure smooth market operations and successful project execution.

•⁠ Team Leadership: Lead and manage a geographically distributed agile squad, ensuring clear communication, alignment with project goals, and promoting an inclusive team culture.
•⁠ Agile Coaching & Facilitation: Act as the agile coach for the squad, guiding the team through agile processes (Scrum/Kanban), facilitating ceremonies, and encouraging continuous improvement.
• People Management: Oversee the professional development and performance of team members across different countries, ensuring individual growth and overall team success.
•⁠ Cross-functional Collaboration: Partner with project managers, stakeholders, and other squad leaders to ensure the team delivers value efficiently and aligns with overall business objectives.
•⁠ Performance Monitoring: Set clear goals and metrics, regularly review team performance, and address any blockers or challenges that arise during project cycles.
•⁠ Remote Team Coordination: Manage team members spread across various locations, time zones, and cultures, ensuring a cohesive and collaborative team environment.
•⁠ Resource Allocation: Ensure proper resource distribution and workload balancing, adjusting priorities as necessary to meet project goals and deadlines.
•⁠ Stakeholder Management: Maintain strong relationships with stakeholders, providing updates on team progress, risks, and outcomes while ensuring alignment with business needs.
•⁠ Continuous Improvement: Foster a culture of continuous learning and innovation, encouraging the team to experiment with new practices, tools, and techniques to improve performance.

- LMS Management: Administer and maintain the organization's LMS, ensuring seamless operation and user accessibility. Upload and configure e-learning courses, ensuring proper categorization and accessibility.
- System Optimization: Continuously evaluate and enhance the LMS platform to improve the learner experience.
- Document Control: Manage and organize digital documentation, ensuring secure storage and easy access. Ensure the proper versioning and archiving of documents, ensuring consistency across teams.
- Standardization: Work with departments to ensure all documentation follows company standards and ISO 13485 requirements.
- Collaboration: Liaise with teams across the organization to meet documentation needs and ensure alignment with company processes.
- Audit Planning & Execution: Lead internal audits for compliance with ISO 13485:2016 standards, ensuring that all quality management system (QMS) processes are properly documented and adhered to.
- Process Review: Analyze and evaluate the effectiveness of quality processes related to medical device manufacturing, risk management, and compliance with regulatory requirements.
- Non-Conformance Management: Identify areas of non-compliance or opportunities for improvement during audits and collaborate with relevant teams to develop and implement corrective and preventive actions (CAPAs).
- External Audit Coordination: Prepare and facilitate external ISO 13485 audits by certification bodies, ensuring readiness and compliance across the organization.
- Compliance Reporting: Prepare detailed audit reports and maintain accurate records of audit findings, corrective actions, and continuous improvement efforts.
- QMS Improvement: Provide guidance and support to departments on how to improve their quality processes to meet ISO 13485 requirements.
- Risk Management: Ensure that the company’s risk management practices align with ISO 13485 standards, focusing on minimizing risks associated with medical devices.