Consolidated professional in the areas of Business, Operations, Commercial, Customer Service, Administration, Human Resources and Finance with more than 15 years of experience in the sector of Human Resources and Finance with more than 15 years of experience in the B2B and B2C sectors, working in multi-country, regional and national companies in the areas of: operations, administration, finance, business and projects, in positions such as: Global Service Delivery Manager, Help Desk Manager, Analyst and Sr. Help Desk; managing projects using agile methodologies. Professional with a Bachelor's degree in Systems Engineering, I have complemented my studies with a Master's degree in Information Systems.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Customer service
Financial management
Project management
Customer relationship management (CRM)