Ana Cristina Vargas Ruiz

• Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
• Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
• Assisted users in navigating the billing system and understanding its features and functions.

• Established partnerships with educational institutions, supporting the development of skilled graduates entering the workforce.
• Served as a trusted advisor to clients, offering guidance on best practices in recruitment and talent management.
• Maintained up-to-date knowledge of industry trends, enabling strategic recommendations for clients'' talent acquisition initiatives.
• Conducted performance reviews of placed candidates, offering constructive feedback to support continuous growth and career advancement.

Processed customer invoices and ensured accurate billing in a timely manner.

Communicated with clients to resolve invoice discrepancies or billing issues.

Shared updated reports with internal departments (Sales, Finance) to support decision-making and improve cash flow tracking.