Daniel Sánchez Valenciano
Customer Service Associate
Desamparados
Summary
A highly motivated and customer-focused professional with a strong understanding of Amazon's platforms and processes. Seeking to leverage excellent communication, problem-solving, and conflict-resolution skills to provide outstanding service to Amazon customers. Committed to ensuring customer satisfaction, optimizing customer experiences, and continuously improving service strategies to align with company´s high standards.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Customer Service Associate
Amazon
10.2020 - Current
- Help a variety of Amazon customers by phone, e-mail and/or chat
- Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively
- Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media, and instant messenger, or chat tools
- Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome
- Ability to empathize with and prioritize customer needs
- Ability to understand and communicate information in order to help with customer issues
- Actively providing support to my teammates through chat, activities and team meetings
- Ability to solve non-stop problems from one contact to avoid the customer to keep contacting customer service
- Creator of variety of resources where I share the best practices to handle contacts
- Opportunity to speak and share ideas with the leadership of the department to help them reach the department goals
Education
High School Degree -
Liceo de Aserri
01.2015 - 01.2019
Technical - Cybersecurity
Universidad CENFOTEC
01.2023 - Current
Skills
- Customer Support Expertise
- Advanced level English (C1 level)
- Account Research Proficiency
- Skilled in Multichannel Support Tools
- Advanced skills in handling Windows tools
- Customer-Centric Problem Solving
- Prioritizing Client Needs
- Effective Customer Communication
- Engagement in Team Activities
Timeline
Technical - Cybersecurity
Universidad CENFOTEC
01.2023 - Current
Customer Service Associate
Amazon
10.2020 - Current
High School Degree -
Liceo de Aserri
01.2015 - 01.2019
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