Daniela Segura
Publicity Student
San Pedro
Summary
I’m a Publicity student with a strong desire to advance professionally. I pride myself on being empathetic, proactive, responsible, and patient, qualities that enable me to manage daily responsibilities effectively and approach them with enthusiasm. I thrive on challenges and seek out new experiences, constantly eager to expand my knowledge and skills. Additionally, I’m fluent in English and proficient in Adobe Illustrator and Microsoft Office (Word, Excel, PowerPoint), with a foundational understanding of software development.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Customer Care Agent
Foundever
02.2024 - Current
- Managed high call volume while maintaining exceptional service quality for all customers of the leading provider of communication services in the USA.
- Enhanced customer satisfaction by addressing and resolving account and technical issues promptly and professionally.
- Handled escalated calls professionally, mitigating potential complaints by demonstrating genuine concern for customer needs and fostering brand loyalty, securing continued business from clients.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
SPS Agent Support - Back Office
Amazon
06.2023 - 02.2024
- Handled customer escalation tickets to ensure successful execution of sale policies to create the best end user experience.
- Handled high-responsibility issues related to copyright and Amazon policies by investigating product and selling partner authenticity.
- Maintained detailed records of ticket resolutions, ensuring proper follow-up and resolution of issues.
Education
Bachelor Degree - Marketing
Universidad Fidélitas
San Pedro, San Jose 04.2023 - Current
Mid Level Technical Degree - Software Development
Colegio Técnico Profesional De Mercedes Norte
Mercedes Norte, Heredia 05.2001 -
High School Diploma -
Colegio Técnico Profesional De Mercedes Norte
Mercedes Norte, Heredia 05.2001 -
Skills
Fluent English speaker
Adobe Illustrator
Microsoft Office packages
Escalation management
Research and problem-solving
Multitasking
Personal Profile
Creative
Proactive
Empathic
Attention to detail
Time management
Adaptability
Timeline
Customer Care Agent
Foundever
02.2024 - Current
SPS Agent Support - Back Office
Amazon
06.2023 - 02.2024
Bachelor Degree - Marketing
Universidad Fidélitas
04.2023 - Current
Mid Level Technical Degree - Software Development
Colegio Técnico Profesional De Mercedes Norte
05.2001 -
High School Diploma -
Colegio Técnico Profesional De Mercedes Norte
05.2001 -
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