Emiliano Ferraro
San José
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
2
2
years of professional experience
Work History
Technical Support Representative
Concentrix
06.2023 - 11.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
MCM(Midland Credit Managment)
10.2022 - 05.2023
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Costumer Service Agent/Retention Team Leader
SSG
08.2021 - 08.2022
- Maintained costumer satisfaction with forward thinking strategies focus on addressing costumer needs and resolving concerns
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences.
- Delivered superior costumer service to retain existing costumers
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Mentored and guided employees to foster proper completion of assigned duties.
Education
Microsoft Office Package - Microsoft Word,Excel,Power Point
Instituto Latinoamericano De Computacion
San Jose Certificate - English Language And Literature
Centro Costarricense Cultural Norteamericano
SabanaHigh School Diploma -
Saint George High School
Sabana12.2015
Skills
- Problem-Solving
- Technical Proficiency
- Goals and Performance
- Team Leadership
- Client Retention
- Time Management
- Active Listening
Timeline
Technical Support Representative
Concentrix
06.2023 - 11.2023
MCM(Midland Credit Managment)
10.2022 - 05.2023
Costumer Service Agent/Retention Team Leader
SSG
08.2021 - 08.2022
Microsoft Office Package - Microsoft Word,Excel,Power Point
Instituto Latinoamericano De Computacion
Certificate - English Language And Literature
Centro Costarricense Cultural Norteamericano
High School Diploma -
Saint George High School
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