Workday
Erick Barrios Vasquez
People Talent & Culture and Operations Executive | MBA
San José
Summary
With over 9 years of experience in HR and operations roles in the hospitality and technology industries, ensuring that our people are aligned, engaged, and empowered to achieve our goals. My core competencies include crafting and implementing performance management strategies, establishing KPIs and performance metrics, and collaborating closely with leadership. I am passionate about nurturing a positive workplace culture by fostering teamwork, resolving HR issues, and implementing employee engagement initiatives. I am also proficient in various reporting programs and CRM tools, such as Tableau, SAP, Yellowfin, Alteryx, Business Objects, and OBIEE Oracle Business Intelligence. I leverage these skills and tools to provide actionable insights and data-driven solutions for decision-making and optimization.
Overview
13
13
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Manager People & Culture
WPN
09.2024 - 08.2025
- Leading the HR strategy and organizational development to support ACR's business goals. Focused on talent management, employee engagement, and fostering a positive, inclusive culture. I advise the executive team on HR matters, drive DEI initiatives, and oversee compliance and HR operations.
- Key achievements include launching initiatives that boosted engagement and reduced turnover, implementing leadership development programs, and enhancing diversity in leadership roles.
People Talent & Culture Performance Management Head
Las Catalinas, Costa Rica
08.2023 - 09.2024
- Spearheaded the establishment of the People Talent & Culture Performance department for Las Catalinas, overseeing all aspects of talent management and culture development.
- Crafted and implemented performance management strategies aligned with the company's objectives, resulting in enhanced employee productivity and engagement.
- Established KPIs and performance metrics to measure and optimize talent outcomes, providing actionable insights for decision-making.
- Collaborated closely with leadership to ensure seamless alignment of HR strategies with business goals, contributing to the company's overall success.
People Journey Talent & Culture Business Partner Lead
Globant
12.2021 - 07.2023
- New office in Country - Up to 100+ employees
- Stay on top of the business by becoming a partner to different Globant's areas aligned with the corporate needs and goals with proactive attitude and responsibility.
- Ensure Diversity, Equity & Inclusion processes and policies are followed aligned to Globant's Code of Ethics and D&I Fundamentals.
- Oversees entire local Human Resources operations.
- Trusted advisor and guide to leaders on different people matters
Talent & Culture Manager
Royalton Luxury resorts - Marriott autograph Collection
03.2021 - 12.2021
- All Inclusive Resort Hotel - 482 Rooms - Up to 700 employees
- Nurtures a positive workplace culture by implementing employee engagement initiatives, fostering teamwork, and resolving HR issues promptly and effectively.
- Ensures strict adherence to labor laws and industry regulations, minimizing legal risks while maintaining a fair and respectful work environment for all team members.
- Oversees the seamless daily operations of the Royalton Chic Suites Cancun, including guest services, F&B, maintenance, and logistics, to guarantee a high standard of service and guest satisfaction.
Human Resources & Resident Manager
Planet Hollywood Hotels & Resorts - Marriott autograph Collection
07.2019 - 03.2021
- All Inclusive Resort Hotel - 294 Rooms - Up to 526 employees
- Oversee HR operations: Lead and manage all aspects of human resources, including recruitment, training, performance evaluations, and employee relations, to ensure a productive and harmonious work environment.
- Direct and manage all aspects of property operations, including maintenance, housekeeping, and guest services, ensuring a seamless and high-quality guest experience.
- Responsible for budget creation and adherence, revenue optimization, and cost management, optimizing profitability and fiscal sustainability.
- Lead a diverse team, promoting outstanding customer service and satisfaction, while also maintaining strong relationships with residents or guests to drive loyalty and positive reviews.
Human Resources Manager
Courtyard by Marriott
11.2018 - 07.2019
- EP Hotel - 127 Rooms - Up to 90 employees
- Carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development.
- Delivery of HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
Human Resources T&D Manager
Marriott International
03.2017 - 11.2018
- Oversee 6 Hotels including Franchise and Managed - Up to 1500 Employees
- Responsible for analyzing training needs, developing curriculum and delivering courses in an environment that values diversity, employee growth, customer service and effective change management.
- Participation on New Openings and Brand Immersions for Autograph Collection Hotels
HR Ambassador
Amazon
08.2016 - 03.2017
- Corporate Offices Overseen up to 800 Employees
- Designed strategic HR and business solutions
- Supervised HR investigations with legal counsel
- Lead HR staff in maintaining or changing organizational culture
Human Resources and Training Systems Administrator
Western Union
01.2016 - 08.2016
- Ensure effective administration of WU’s Talent Management Technologies
- Maintain Learning Management System (LMS) including system enhancements, responding to trouble tickets and training system admins and users as necessary
- General LMS administration: post and test eLearning modules, ensure accurate audience assignments, test changes to the LMS system, revise system configuration as necessary, etc.
Talent Acquisition Metrics and Analytics Coordinator
Western Union
06.2015 - 12.2015
- Complete general recruiting for mid level positions on full life cycle recruitment accoding TTF.
- Perform resource tracking and resource maintenance activities. (i.e. assigning cost centers, business unit, manager and end date revisions)
- Provide first level support to end users for technology related questions and inquires.
Government Sanctions and Interdictions Compliance Specialist
Western Union
09.2014 - 06.2015
- Interviewing applicants that make it through the screening process
- Screening applicant rigorously to determine which ones they will work with
- Meeting with candidates who have requested help with the job search
- Working with firm personnel to schedule interviews and field questions about the candidates
- Keeping in touch with law firms to stay up-to-date on positions as they become available
Employee Engagement and Wellbeing Specialist
Aegis Limited
06.2013 - 09.2014
- Generate and maintain a direct candidate pipeline
- Present the Client proposition to candidates in a way that motivates them and ensures interest in the role
- Conduct phone interviews with the candidates
- Present candidate long lists and proposed shortlist to Lead Recruiter
- Develop and maintain knowledge of the client business, organization and job roles
- Develop and maintain market knowledge, especially the client competitor landscape
- Provide advice-evidence on market conditions, competitor intelligence, candidate's feedback for onsite team
- Work to achieve and aim to exceed agreed personal and team targets, objectives and service levels
- Maintain the database and reports in a timely and accurate manner
- Conduct job trainings for new starters
- Generate and maintain a direct candidate pipeline
- Present the Client proposition to candidates in a way that motivates them and ensures interest in the role
- Present candidate long lists and proposed shortlist to Lead Recruiter
- Develop and maintain knowledge of the client business, organization and job roles
- Provide advice-evidence on market conditions, competitor intelligence, candidate's feedback for onsite team
- Work to achieve and aim to exceed agreed personal and team targets, objectives and service levels
- Maintain the database and reports in a timely and accurate manner
Quality Assurance Analyst
Aegis Limited
01.2013 - 06.2013
Education
Master of Business Administration - MBA - Human Resources Management/Personnel Administration, General
Universidad Latina de Costa Rica
04.2016
Postgraduate Degree - Labor Law
Universidad Escuela Libre De Derecho
SPHR - Human Resources Management
HRCI
USA 05.2001 -
Skills
Training Seminars
Checklists
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Staff development
Workforce management
Financial management
Business development
Business administration
Staff management
Certification
ServSafe Manager
Software
Tableau
ATS
CRM
Timeline
Manager People & Culture
WPN
09.2024 - 08.2025
People Talent & Culture Performance Management Head
Las Catalinas, Costa Rica
08.2023 - 09.2024
People Journey Talent & Culture Business Partner Lead
Globant
12.2021 - 07.2023
Talent & Culture Manager
Royalton Luxury resorts - Marriott autograph Collection
03.2021 - 12.2021
Human Resources & Resident Manager
Planet Hollywood Hotels & Resorts - Marriott autograph Collection
07.2019 - 03.2021
Human Resources Manager
Courtyard by Marriott
11.2018 - 07.2019
Human Resources T&D Manager
Marriott International
03.2017 - 11.2018
HR Ambassador
Amazon
08.2016 - 03.2017
Human Resources and Training Systems Administrator
Western Union
01.2016 - 08.2016
Talent Acquisition Metrics and Analytics Coordinator
Western Union
06.2015 - 12.2015
Government Sanctions and Interdictions Compliance Specialist
Western Union
09.2014 - 06.2015
Employee Engagement and Wellbeing Specialist
Aegis Limited
06.2013 - 09.2014
Quality Assurance Analyst
Aegis Limited
01.2013 - 06.2013
SPHR - Human Resources Management
HRCI
05.2001 -
Master of Business Administration - MBA - Human Resources Management/Personnel Administration, General
Universidad Latina de Costa Rica
Postgraduate Degree - Labor Law
Universidad Escuela Libre De Derecho
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