Service and Project Manager with 15+ years’ experience in support and management roles and 10 years’ experience as IT Project Manager. Proven track in leading and delivering complex IT & development projects successfully. Strong communication skills and demonstrated experience in customer-oriented service. Experience in customer onboarding and understanding of product development.
As a Project Manager in the realm of cloud security software development, I currently lead a dynamic mid-size team dedicated to constructing a Vulnerability Information System. Leveraging my expertise in project management methodologies and cloud security best practices, I orchestrate the entire software development lifecycle, ensuring the seamless integration of cutting-edge security measures into our solutions. My role encompasses strategic planning, resource allocation, and cross-functional collaboration to deliver high-quality, secure software within project timelines. Guiding my team through the intricacies of vulnerability identification, assessment, and mitigation, I foster a culture of innovation and excellence. This experience not only underscores my proficiency in leading complex projects but also highlights my commitment to advancing cybersecurity solutions in the ever-evolving landscape of cloud technology.
Responsible for full life cycle of customer deployments starting with customer engagement, onboarding, planning, logistics, preparation work, implementations, monitoring and controlling, roll-out to production and close down.
Project Examples: Customer Onboarding Projects (Environment Creation, Access and Security Set-up, Training, Proofs of Concept, Initial Roll-outs). Large Windows 10 migration effort for Test Hosting Company with over 600 testing centers in United States.
Manage IT projects throughout its lifecycle: define requirements, prepare cost and time estimates, manage client expectations, purchase equipment with external vendors and coordinate and control project implementations.
Project Examples: IT infrastructure upgrades, data center migrations and infrastructure readiness for deployment of application environments.
Request, implement and supervise configuration and hardware changes on ISP infrastructure according to customer's business requirements and policies. Lead small to medium size projects to implement changes on the client’s wide area network that generate a significant business impact. Order new hardware and Internet connections for different branch offices across North America and Europe.
Project Examples: WAN bandwidth refresh project for 45 offices in Europe, Hardware Refresh program of Network Edgepoints in 200+ offices worldwide.
Project Management
Scrum and Kanban Frameworks
Software Development Lifecycle
Project Planning
Customer Relations
Staff Management
ITIL Foundations
Professional Scrum Product Owner
Microsoft Azure Fundamentals
Professional Scrum Master
Certified Associate in Project Management (CAPM)
ITIL Foundations