Ernesto Calderon Flores
Tourism Revenue And Marketing Manager
Rohrmoser
Summary
To obtain a position at Cloudbeds in Coaching, Marketing, sales and management team, REMOTE or in San Jose, Costa Rica
Overview
36
36
years of professional experience
5
5
years of post-secondary education
Work History
Reservations and Revenue Manager
Click Ass Marketing
2022.02 - Current
- Full-time sales General manager, overseeing and providing customer service to clientele, assisting with reservations, and managing a team of 6+ persons
General Manager ClickAss Tourism Marketing
Click Ass Marketing
2021.08 - 2022.02
- Full-time sales and operations manager, overseeing and providing customer service to clientele, assisting with reservations and managing a team of 5+ persons
Sales and Operations Manager
Caribe Fun Tours
2015.11 - 2020.03
- Full-time sales and operations manager, overseeing and providing customer service to clientele, assisting with reservations and managing a team of 5+ persons
Sales and Operations Manager
Gecko Trail Adventures
2009.08 - 2015.11
- Full-time sales and operations manager, overseeing and providing customer service to clientele, assisting with reservations and managing a team of 4+ persons
Hotel Project Manager
Bohemian Paradise Hotel
2006.03 - 2009.08
- Coordinate and manage the planning and construction of the hotel renovation project
Assistant Store Manager
Stater Brothers Markets
2002.09 - 2005.10
- Effectively dealt with supervisors, managed employees and sales representatives, and provided customer service
- I assumed many responsibilities of management, such as:
- - Maintaining adequate inventory levels of all merchandise
- - Maintaining the security of all company assets
- - Enforcing all rules and regulations pertaining to company policies and procedures and all labor agreements
- - Maintaining the confidentiality of all reports and company information
- - Training, instructing, and disciplining personnel
- - Supervising all departments
- - All other duties necessary for the store
Fourth Person and Third Person
Stater Brothers Markets
2000.12 - 2002.09
- Performed all management responsibilities when upper management was not in the store; respectively, 4th and 3rd in charge
Operations Manager
Bank of America
1996.05 - 2000.12
- Part-time bank operations manager, overseeing and providing customer service to clientele
Grocery Clerk
Stater Brothers Markets
1989.06 - 2000.12
- Provided customer service and performed all required duties of customer sales clerk
Education
Management Program -
Stater Brothers University
2003.06 - 2005.08
General Education - undefined
UC Riverside
1993.09 - 1994.06
General Education - undefined
Crafton Hills College
1991.09 - 1993.06
High School Diploma - undefined
Redlands High School
Redlands, CASkills
Microsoft Excel proficiency
Pricing strategy
Audit coordination
Budgeting and planning
Data-driven decision making
Competitor analysis
Account reconciliation
Process improvement
Customer segmentation
Regulatory compliance
Business intelligence
Demand management
Revenue quotas
Revenue reporting
Sales channel optimization
Month-end closing support
Strategic forecasting
Revenue growth planning
Teamwork and collaboration
Customer service
Problem-solving
Team management
Time management
Profitability improvement
Problem-solving abilities
Willing to learn
Multitasking
Work planning
Operations management
Financial analysis and reporting
Multitasking Abilities
Cash handling expertise
Excellent communication
Relationship building and management
Decision-making
Planning and coordination
Client relationship management
Self motivation
Time management abilities
Adaptability and flexibility
Critical thinking
Effective communication
Performance management
Team collaboration
Active listening
Customer relationship development
Timeline
Reservations and Revenue Manager
Click Ass Marketing
2022.02 - Current
General Manager ClickAss Tourism Marketing
Click Ass Marketing
2021.08 - 2022.02
Sales and Operations Manager
Caribe Fun Tours
2015.11 - 2020.03
Sales and Operations Manager
Gecko Trail Adventures
2009.08 - 2015.11
Hotel Project Manager
Bohemian Paradise Hotel
2006.03 - 2009.08
Management Program -
Stater Brothers University
2003.06 - 2005.08
Assistant Store Manager
Stater Brothers Markets
2002.09 - 2005.10
Fourth Person and Third Person
Stater Brothers Markets
2000.12 - 2002.09
Operations Manager
Bank of America
1996.05 - 2000.12
General Education - undefined
UC Riverside
1993.09 - 1994.06
General Education - undefined
Crafton Hills College
1991.09 - 1993.06
Grocery Clerk
Stater Brothers Markets
1989.06 - 2000.12
High School Diploma - undefined
Redlands High School