Esteban Camacho Amador
Business Intelligence, Director Of Operations
San José
Summary
Strategic, results-driven analyst with over 10 years of experience leading data-driven initiatives, automating operational processes, and managing cross-functional teams across marketing, compliance, and business intelligence. Proven ability to structure scalable systems, reduce analysis time from days to minutes, and lead reporting architecture for executive decision-making. Strong technical acumen in Power BI, SQL, Tableau, and Excel. Seeking to contribute project management, data reporting, and communication expertise to a global organization.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Director of Operations
Contento
San José
11.2021 - Current
- Founded and led operations of a digital marketing agency.
- Structured internal workflows and project management systems, tripling the client portfolio.
- Oversaw implementation of data-driven reporting and client analytics dashboards.
- Built cross-functional teams, including creative, tech, and performance marketing.
- Led strategy and communications projects for branding and business development for clients across multiple industries.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Defined, implemented, and revised operational policies and guidelines.
Product Owner
Bally’s Interactive & Bet.Works
Vancouver
01.2021 - 11.2021
- Acted as liaison between stakeholders and technical teams to drive product delivery.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Implemented reporting features that improved decision-making for operational teams.
- Designed and automated reporting dashboards in B-hive, Tableau and Power BI.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
Business Intelligence Developer
Firefly Software
Vancouver
03.2020 - 01.2021
- Designed and automated reporting dashboards in Tableau and Power BI.
- Built data pipelines and integrated multiple data sources for client-facing apps.
- Supported strategic decisions with advanced data modeling and business KPIs.
- Evaluated emerging BI technologies and methodologies, recommending appropriate additions or improvements to existing systems.
- Improved data gathering, analysis, and visualization procedures with strategic optimizations.
BI and Data Analyst
Bond Enterprises Ltda
San José
08.2017 - 02.2020
- Led implementation of client tiering models and segmentation strategies.
- Automated performance dashboards and built ROI evaluation tools.
- Produced monthly reports using advanced Excel spreadsheet functions.
Marketing Analyst
Bond Enterprises Ltda
San José, Provincia de San Jose
02.2014 - 07.2017
- Managed budget planning and forecasting for the marketing department.
- Conducted campaign performance reviews and insights reports.
- Assessed KPIs to achieve in-depth understanding of campaign performance.
Account Management & Research Specialist
Bond Enterprises Ltda
San José, Provincia de San Jose
01.2011 - 07.2014
- Handled key accounts and performed market research to support B2B sales.
- Automated product delivery processes.
- Analyzed complex datasets using statistical methods, identifying trends and patterns that informed decision-making processes.
Education
Master of Science - Business Intelligence
Universitat De Barcelona
Barcelona, Spain 05.2020 - 01.2021
Master’s - Project Management
Universidad Latina De Costa Rica
San José, Costa Rica 01.2019 - 01.2020
Bachelor’s - Business Administration and Management
Universidad Latina De Costa Rica
San José, Costa Rica 01.2014 - 01.2018
Skills
Jira
Power BI
Tableau
SQL
Excel Advanced
undefinedTimeline
Director of Operations
Contento
11.2021 - Current
Product Owner
Bally’s Interactive & Bet.Works
01.2021 - 11.2021
Master of Science - Business Intelligence
Universitat De Barcelona
05.2020 - 01.2021
Business Intelligence Developer
Firefly Software
03.2020 - 01.2021
Master’s - Project Management
Universidad Latina De Costa Rica
01.2019 - 01.2020
BI and Data Analyst
Bond Enterprises Ltda
08.2017 - 02.2020
Marketing Analyst
Bond Enterprises Ltda
02.2014 - 07.2017
Bachelor’s - Business Administration and Management
Universidad Latina De Costa Rica
01.2014 - 01.2018
Account Management & Research Specialist
Bond Enterprises Ltda
01.2011 - 07.2014
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