ESTEBAN LIMA
San Pedro
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A cooperative and creative person who can work in an orderly manner, in a team, and under stress. A fast-learning person with commitment to improve and learn new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Pavas, San José (Costa Rica)
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
Education
Bachelor's Degree In Advertising
ULACIT
San José, Costa Rica2026
High School Diploma -
MINISTERIO DE EDUCACIÓN PÚBLICA
San José, Costa Rica07.2022
Skills
- Paperwork Processing
- Complaint Resolution
- Account Updating
- Report Generation
- Product Knowledge
- Microsoft Outlook
- Multi-Line Phone Talent
- Problem Solving
- De-escalation Techniques
- Problem Resolution
- Quality Assurance
- Office Equipment Proficiency
- Active Listening
- Documentation
- Medical Terminology Knowledge
- Credit Adjustments
- Professional Telephone Demeanor
- Customer Service
- Information Security
- Data Collection
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Concentrix
01.2023 - Current
Bachelor's Degree In Advertising
ULACIT
High School Diploma -
MINISTERIO DE EDUCACIÓN PÚBLICA