Ethan Sterling Boyd

Guadalupe

Summary

Junior Data Engineer and Analyst with knowledge of technical support and data analysis, specializing in customer service and problem-solving. I am characterized as a highly organized person, with an analytical mindset and results-oriented. I possess exceptional skills in clear and persuasive communication, which allows me to interact effectively with clients, technical teams, and stakeholders. As a Junior Data Analyst, I am skilled in managing and analyzing information for strategic decision-making. I am constantly learning data analysis tools and methodologies, using sql for process automation and report generation. My focus is on extracting value from data to optimize processes and improve decision-making. My experience in customer service has allowed me to develop great empathy and interpersonal skills that facilitate the building of strong, trusting relationships.

Overview

years of professional experience

Certification

Work History

Technical Support Engineer

Bac Credomatic

09.2024 - Current

Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Data Analyst Intern

Pacifiko

05.2023 - 11.2023

Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform.

Education

Computer Engineering

Universidad Internacional De Las Américas UIA

San José

08-2026

Skills

Remote support
Ticket management
Software installation
Teamwork and collaboration
Customer service
Attention to detail

Critical thinking
Customer support
Problem resolution
Client communication
Data cleaning

Certification

CYBERSECURITY-CERTIPROF-Aug 2024
BUSINESS INTELLIGENCE-CERTIPROF-Oct 2024
SCRUM FOUNDATION-CERTIPROF-Nov 2024

Languages

Spanish

Native or Bilingual

English

Professional Working

Timeline