Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ethan Sterling Boyd

Guadalupe

Summary

Junior Data Engineer and Analyst with knowledge of technical support and data analysis, specializing in customer service and problem-solving. I am characterized as a highly organized person, with an analytical mindset and results-oriented. I possess exceptional skills in clear and persuasive communication, which allows me to interact effectively with clients, technical teams, and stakeholders. As a Junior Data Analyst, I am skilled in managing and analyzing information for strategic decision-making. I am constantly learning data analysis tools and methodologies, using sql for process automation and report generation. My focus is on extracting value from data to optimize processes and improve decision-making. My experience in customer service has allowed me to develop great empathy and interpersonal skills that facilitate the building of strong, trusting relationships.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Bac Credomatic
09.2024 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.

Data Analyst Intern

Pacifiko
05.2023 - 11.2023
  • Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
  • Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform.

Education

Computer Engineering

Universidad Internacional De Las Américas UIA
San José
08-2026

Skills

  • Remote support
  • Ticket management
  • Software installation
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Critical thinking
  • Customer support
  • Problem resolution
  • Client communication
  • Data cleaning

Certification

  • CYBERSECURITY-CERTIPROF-Aug 2024
  • BUSINESS INTELLIGENCE-CERTIPROF-Oct 2024
  • SCRUM FOUNDATION-CERTIPROF-Nov 2024


Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Technical Support Engineer

Bac Credomatic
09.2024 - Current

Data Analyst Intern

Pacifiko
05.2023 - 11.2023

Computer Engineering

Universidad Internacional De Las Américas UIA

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Ethan Sterling Boyd