Fabian Herrera
Account Executive
Costa Rica
Summary
Dynamic and highly organized professional with exceptional communication skills, adept at engaging with diverse individuals. Proven ability to thrive in high-pressure environments while maintaining a strong focus on teamwork and collaboration. Quick learner with a commitment to personal and professional development, I excel in managing tasks, providing constructive feedback, and sharing best practices to enhance team performance. Eager to contribute to a positive work culture and drive collective success.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Account Executive
Amazon Business Costa Rica
Calle Blancos, San Jose
12.2022 - Current
- The Corporate SMB Account Executive is responsible for driving sales growth by identifying, pursuing, and closing new business opportunities within small-medium-sized business market
- This role focuses on building and maintaining strong relationships with clients, understand their needs and providing tailored solutions to help them achieve their business goals
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Inside Sales Representative
3M Costa Rica
Belen, San Jose
01.2022 - 12.2022
- My Role is focused on opportunity generation and pipeline management to create new business and maintain existing business for dental practices in a territory assigned (Greater Lakes Region) with the help of 2 local field reps
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Managed friendly and professional customer interactions.
Channel Account Manager
N3 Results (Accenture)
10.2020 - 07.2021
- Company Overview: Microsoft
- My role was getting new opportunities as part of a special project for S&M business
- The process started with cold leads, once the customer was interested, I needed to proceed to the channeling sales process with the best partner available for the customer and coordinate with a team to close the opportunity for the customer
- Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.
- Increased channel sales by developing and maintaining strong relationships with key partners.
- Analyzed market trends and competitive landscape to identify new business opportunities within assigned channels.
- Improved online sales conversion rates by 74% while fostering amazing customer experiences.
Product Support Specialist
Kareo Costa Rica
03.2020 - 10.2020
- My Role was focused more to provide support and assistance to medical offices in use for the Kareo software platform to be fully operational amongst any potential technical situation arose
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Served as a liaison between customers and internal stakeholders, ensuring all parties were informed of pertinent case updates.
- Troubleshot and tested client-reported product defects and liaised with quality assurance for deployment of fixes.
Channel Account Manager
TechData (Fujitsu - Extreme Networks)
03.2018 - 04.2020
- During this role some tasks were developing strong relationships within SMB market, connecting with key business executives and stakeholders and preparing sales reports
- Also answer client queries and identify new business opportunities among existing customers
- Helping our Partner account base with the channeling process, helping the partners to get new opportunities and closing the existing ones
- Increased channel sales by developing and maintaining strong relationships with key partners.
- Organized events such as trade shows, conferences, and partner summits aimed at strengthening relationships within our channel network while showcasing our products and services.
- Enhanced communication between company and partners by organizing regular meetings, webinars, and conference calls.
- Analyzed market trends and competitive landscape to identify new business opportunities within assigned channels.
- Negotiated contracts with potential partners while maintaining company profitability goals and ensuring mutually beneficial agreements were reached.
- Streamlined processes for partner enablement by creating standardized materials tailored for specific vertical segments or industries served by our channel network.
Service Desk Representative L1
IBM
12.2017 - 03.2018
- Focused on task such as technical support in usage and have operational tools for all types of roles from engineering to administrative work, strictly in the area for medical services
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Enhanced customer satisfaction by addressing and resolving service desk tickets in a timely manner.
- Reduced ticket backlog by implementing efficient prioritization strategies and effective time management techniques.
- Utilized remote access tools effectively to diagnose and resolve user-reported problems quickly without direct contact or on-site visits.
Inside Sales B2B
The Results Companies
11.2014 - 10.2017
- During this role part of the tasks were limited to the selling and upselling for services to end users on the Business to Business market, also transitioned and driven business to end users on the residential part, also as open for potential opportunities to be managed
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Customer Service & Claims Agent
Startek Costa Rica
02.2013 - 10.2014
- My role was mainly focused to provide a customer service exceptional to the different clients that were managed by the organization with assistance with bills, technical services, and modification for contracts, transitions to a more direct selling product for augment the products acquired by clients
- Communicated effectively with diverse clientele, adjusting communication style as needed to suit individual needs and preferences.
- Managed high volume caseload, effectively prioritizing tasks to meet deadlines with minimal supervision.
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
High School Certificate -
Liceo Teodoro Picado
01.2006 - 01.2011
Ejecutivo para centros de servicio - undefined
I.N.A.
02.2012 - 07.2012
CCNA 2 - CCNA 2
Universidad Politecnica
05.2001 -
Skills
Creativity
Leadership
Organization
Problem solving
Teamwork
Advanced Excel Management
undefinedAccomplishments
- Achieved %110 by completing revenue generation for 3 months in a row with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Account Executive
Amazon Business Costa Rica
12.2022 - Current
Inside Sales Representative
3M Costa Rica
01.2022 - 12.2022
Channel Account Manager
N3 Results (Accenture)
10.2020 - 07.2021
Product Support Specialist
Kareo Costa Rica
03.2020 - 10.2020
Channel Account Manager
TechData (Fujitsu - Extreme Networks)
03.2018 - 04.2020
Service Desk Representative L1
IBM
12.2017 - 03.2018
Inside Sales B2B
The Results Companies
11.2014 - 10.2017
Customer Service & Claims Agent
Startek Costa Rica
02.2013 - 10.2014
Ejecutivo para centros de servicio - undefined
I.N.A.
02.2012 - 07.2012
High School Certificate -
Liceo Teodoro Picado
01.2006 - 01.2011
CCNA 2 - CCNA 2
Universidad Politecnica
05.2001 -
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