Fabiana Lemus
Costa Rica
Summary
Personable and empathetic individual with natural aptitude for understanding and guiding others. Possesses foundational knowledge in decision-making psychology and excellent communication skills. Aims to positively impact clients by facilitating informed and confident choices.
Overview
11
11
years of professional experience
Work History
Choice Financial
Setter Customer Service Operator
11.2023 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Business Understanding Business From a to Z
Customer Service Operator • Appointment Setter
06.2016 - 09.2022
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
R.O.I Services
Customer Service Operator •Appointment Setter • Ke
03.2014 - 04.2016
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
High School Diploma -
St. Sebastian Catholic School
Canda Toronto 01-2011
Skills
- Active learning
- Social media proficiency
- Marketing
- Persuasion techniques
- Teamwork
- Problem-solving
- Active listening
- Effective communication
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Choice Financial
Setter Customer Service Operator
11.2023 - 12.2024
Business Understanding Business From a to Z
Customer Service Operator • Appointment Setter
06.2016 - 09.2022
R.O.I Services
Customer Service Operator •Appointment Setter • Ke
03.2014 - 04.2016
High School Diploma -
St. Sebastian Catholic School
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