FABIÁN SOLANO
HR Specialist
San Jose
Summary
I am a detail-oriented, goal-oriented person, motivated by the improvement of talent and being challenged to constantly improve. My general objective is to prepare myself in the best way to provide an optimal experience to my company at all levels.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
Work History
PHOTOGRAPHER/FILMMAKER FREELANCE
Independent
San Jose, SJ
02.2020 - Current
- Generation of creative ideas and content to meet client objectives
- Content and marketing strategies for brands and music artists
- Photo retouching and video editing for social media, web
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and studio shoots.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
TEAM MANAGER HR COMPENSATION
Amazon Support Services Costa Rica
San Jose, SJ
05.2021 - 08.2023
- Management of a team of 15 employees handling HR cases
- Implemented training programs to maximise team member development and potential.
- Control and analysis of employee databases
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Developed performance measurement strategies, identifying areas for improvement.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated meetings to communicate team performance goals and results.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
CUSTOMER SERVICE AGENT
Amazon Support Services Costa Rica
San Jose, SJ
10.2018 - 05.2021
- Training specialist for new team members
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
Education
High School Diploma -
Colegio Seminario
San Jose, Costa Rica 05.2012 - 05.2016
Diploma - Photography
Universidad Creativa
San Jose, Costa Rica 05.2001 - 05.2021
MASTER in Fashion Photography And Commercial - Photography
LCI Barcelona
Barcelona, Spain 05.2023 - 05.2024
Skills
Adobe Creative Cloud
Microsoft Office 365
Leadership
Team Work
Attention to Detail
Critical Thinking
Customer Service
Time Management
Problem-Solving
Training and Development
Languages
Spanish (Native)
English (B2+)
Timeline
MASTER in Fashion Photography And Commercial - Photography
LCI Barcelona
05.2023 - 05.2024
TEAM MANAGER HR COMPENSATION
Amazon Support Services Costa Rica
05.2021 - 08.2023
PHOTOGRAPHER/FILMMAKER FREELANCE
Independent
02.2020 - Current
CUSTOMER SERVICE AGENT
Amazon Support Services Costa Rica
10.2018 - 05.2021
High School Diploma -
Colegio Seminario
05.2012 - 05.2016
Diploma - Photography
Universidad Creativa
05.2001 - 05.2021
Similar Profiles
Francesca DeianaFrancesca Deiana
English Teacher at IndependentEnglish Teacher at Independent
Imad QureshiImad Qureshi
Private Tutor at IndependentPrivate Tutor at Independent
Brittney EarneyBrittney Earney
House Cleaner at independentHouse Cleaner at independent