Fabiola Garita Córdoba
San José
Summary
Dynamic Procurement Analyst with a proven track record at HP Enterprise Services, enhancing supplier relationships and leveraging Microsoft Excel for strategic sourcing. Demonstrated leadership in cross-functional team collaboration and adept at adaptation to change, significantly reducing order processing times. Excelled in roles requiring customer service excellence and strategic decision-making.
Overview
9
9
years of professional experience
Work History
Procurement Analyst
HP Enterprise Services
01.2023 - Current
- Analyzed supplier performance for better contract negotiations and long-term partnerships.
- Utilized advanced data analytics tools to gain insights into procurement trends and inform decision-making processes.
- Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
- Negotiated contracts with suppliers, securing favorable terms and conditions for the organization.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Reduced order processing time with the implementation of a centralized procurement system.
Administrative Assistant
Radison Group
10.2021 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Customer Service Representative/Administrative Assistant
UAU
02.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Customer Service Representative
GreenCall (ICE)
01.2017 - 10.2019
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Administrative Assistant
TEC Events
01.2016 - 12.2016
- Transcribed and organized information to assist in preparing speeches and presentations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Liaised between clients and vendors and maintained effective lines of communication.
Education
Conversational English
Proyecto Externo UCR
San José, Costa Rica12-2018
High School Diploma -
Liceo De San José
San José09-2016
Skills
- Microsoft Excel
- Supplier relationship management
- Strategic sourcing
- Cost analysis
- Teamwork
- Leadership
- Adaptation to change
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Procurement Analyst
HP Enterprise Services
01.2023 - Current
Administrative Assistant
Radison Group
10.2021 - 12.2022
Customer Service Representative/Administrative Assistant
UAU
02.2020 - 08.2021
Customer Service Representative
GreenCall (ICE)
01.2017 - 10.2019
Administrative Assistant
TEC Events
01.2016 - 12.2016
Conversational English
Proyecto Externo UCR
High School Diploma -
Liceo De San José
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