Flor Alvarado
Desamparados
Summary
Able to provide expert guidance and advice on complex solution implementation,strategy development and process improvement. Results-oriented about sharing knowledge and mentoring work teams to achieve organizational objectives.
Overview
3
3
years of professional experience
Work History
Customer Service Subject Matter Expert
Foundever
SJ
09.2023 - Current
- Providing solutions,recommendations and strategies to address problems effectively.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Contributed to the development of departmental goals.
Customer Service Representative
Foundever
SJ
11.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Degree - Bilingual Education
Universidad Hispanoamericana
San José, Costa Rica11-2024
High School Diploma -
Liceo De Esparza
Esparza, Puntarenas02-2017
Skills
- Problem-solving
- Time management
- Empathy
- Team collaboration
- Critical thinking
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Subject Matter Expert
Foundever
09.2023 - Current
Customer Service Representative
Foundever
11.2021 - Current
Bachelor Degree - Bilingual Education
Universidad Hispanoamericana
High School Diploma -
Liceo De Esparza