CRM
MELANIE MORA RODRIGUEZ
Administrative Service Assistant
San Jose
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Executive Assistant
McKinsey & Co.
08.2022 - 12.2024
- Organizing calendars for supported colleagues, by making sure all meetings land in the right place and avoiding double bookings
- Managing time sensitive request, accommodating times provided by clients
- Communicating with other Executive Assistants or clients via email or calls, to organize important meetings within the deadline provided by the requestors
- Managing travel information and creating hotel and flight bookings for supported colleagues, managing the expenses result of travel afterward
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Used advanced software to prepare documents, reports, and presentations.
Customer Care Specialist
Smile Direct Club
01.2022 - 11.2023
- Support customers with their purchases, tracking and reviewing their treatment plan for SDC's smile journey, via phone call making sure to accomplish time frames set for a one time call resolution
- Follow up with patients with SDC updates and provide resolutions on the first call while scheduling meetings and appointments with the doctors required for treatment, making sure to have a monthly meeting that works for the patient
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Took ownership of customers issues to follow problems through to resolution.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Assisted call-in customers with questions and orders.
- Identified and resolved discrepancies and errors in customer accounts.
Education
BACHELOR FOR BUSINESS ADMINISTRATION -
Univesidad Hispanoamericana
01.2018 - 01.2020
EXECUTIVE FOR SERVICE CENTERS - undefined
Colegio Técnico de San Sebastian
01.2021 - undefined
Skills
Microsoft Office
Administrative support
Executive support
Office management
Information confidentiality
Calendar management
Customer service
Schedule management
Mail management
Office administration
Travel coordination
Interpersonal communication
Travel administration
Appointment setting
Customer Service-oriented
Technical support
Software
Timeline
Executive Assistant
McKinsey & Co.
08.2022 - 12.2024
Customer Care Specialist
Smile Direct Club
01.2022 - 11.2023
EXECUTIVE FOR SERVICE CENTERS - undefined
Colegio Técnico de San Sebastian
01.2021 - undefined
BACHELOR FOR BUSINESS ADMINISTRATION -
Univesidad Hispanoamericana
01.2018 - 01.2020
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