George Trejo Robinson
Sales Advisor
Urbanizacion Miravalles, Escazu
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients and co-workers. Dedicated to identifying customer needs and delivering effective solutions to all problems. Bilingual, hardworking, and ready to join my next team and any challenge in the way. Positive and patient communication skills, separating emotion in everyday tasks.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
Overview
3
3
years of professional experience
19
19
years of post-secondary education
Work History
Sales Advisor
Vida Soft Media
11.2022 - Current
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Increased sales by establishing rapport with customers and identifying their needs.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Chat&Phone Advisor
Concentrix
9 2022 - 11.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently related to banking and credit cards.
Retention&Customer Service Agent
Teleperformance
09.2021 - 09.2022
- Combined active listening skills, prepared scripts and personal communication expertise to determine best solution for each caller.
- Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Education
High School Diploma -
Saint Mary High School
Escazu, San Jose 05.2001 - 05.2020
Skills
Customer service
Problem resolution
Conflict resolution
Client communication
Opening and closing accounts
Team development
Team Work
Call center procedures
Adaptation to change
Customer service experience
Sales Strategies
Credit analysis
Languages
Spanish
English
Timeline
Sales Advisor
Vida Soft Media
11.2022 - Current
Retention&Customer Service Agent
Teleperformance
09.2021 - 09.2022
High School Diploma -
Saint Mary High School
05.2001 - 05.2020
Chat&Phone Advisor
Concentrix
9 2022 - 11.2023
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