Summary
Overview
Work History
Education
Skills
Timeline
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Geovanni Gomez Rojas

Banking Representative
San José

Summary

With my banking experience, I have gained a comprehensive understanding of the financial industry and I am well-versed in regulatory compliance. With a proven track record of conducting thorough due diligence and risk assessments, I am confident in my ability to support your organization's compliance efforts. My attention to detail and ability to work efficiently under pressure ensure that I can successfully navigate complex situations and provide accurate results. I am excited to explore new opportunities and bring my skills to a dynamic and collaborative team. I have advanced knowledge in Microsoft Office

Overview

5
5
years of professional experience
2
2
Languages

Work History

English Spanish Bilingual Banking Interpreter

TransPerfect Connect
Alajuela, Provincia De Alajuela
07.2023 - Current
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Provide real-time Spanish-English interpretation for high-volume client interactions across various departments: Retail Banking, Investment Services, E-Trade, Tech Support, and Underwriting.
  • Ensure accurate communication of financial terms, legal disclaimers, and regulatory requirements, supporting both customers and banking staff.
  • Maintain confidentiality and compliance with financial regulations (e.g., GDPR, AML standards). Collaborate with stakeholders to resolve customer issues, escalate complex inquiries, and assist in fraud prevention measures.

Net Promoter - SPN Escalations

Capital One, N.A
01.2022 - 01.2023
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Enhanced AML compliance by conducting thorough investigations and risk assessments on potential clients.

Retail Banking Customer Service Representative

Capital One, N.A
San José, Provincia de San Jose
12.2020 - 01.2023
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Ensured compliance with regulatory requirements by conducting thorough customer due diligence checks.
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.

Education

BBA - Business Administration And Management

Universidad Hispanoamericana
San José, Costa Rica
05.2001 -

Bachelor of Arts - English-as-a-Second-Language Education

Universidad Hispanoamericana
San José, Costa Rica
05.2001 -

Skills

Fluent in English and Spanish

Cross-cultural interaction skills

Advanced bilingual proficiency

Client relations management

Collaborative communication skills

Commitment to ethical standards

Upholding confidentiality standards

Terminology standardization

Meticulous attention to detail

Effective multitasking

Timeline

English Spanish Bilingual Banking Interpreter

TransPerfect Connect
07.2023 - Current

Net Promoter - SPN Escalations

Capital One, N.A
01.2022 - 01.2023

Retail Banking Customer Service Representative

Capital One, N.A
12.2020 - 01.2023

BBA - Business Administration And Management

Universidad Hispanoamericana
05.2001 -

Bachelor of Arts - English-as-a-Second-Language Education

Universidad Hispanoamericana
05.2001 -
Geovanni Gomez RojasBanking Representative