Gustavo A. Barquero Méndez

Obtained the return of rental unit from patients.
Complete outbound dialer calls and handle inbound calls.
Identified additional contact numbers when necessary.
Coordinate with internal and external customers for return.
Interact with patients, home health agencies, and doctors’ offices to obtain information needed and return of rental unit via incoming calls to the department hunt group, outgoing calls, text and written correspondence/email.
Research by reviewing all order notes, documents on file, previous orders, and internet searches to determine course of action of each order on the assigned worklist. 
Performed additional duties at a higher skill level in order to complete attempts on the worklists.
Review all work queues in the database to ensure orders are being worked timely and properly, provide feedback to CSRs on rework opportunities, etc.

-Top performer during the month of January and February, second place during March.

-Helping new hires with shadowing sessions to share best practices.

-Providing workshops for my team to improve PA and QA.

-Worked as back up for my supervisor during his vacations creating and providing the daily meetings and sending daily runchart with metrics.

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Worked as training assistant and subject matter expert for all Amazon devices.
• Provided primary customer support to internal and external customers.