Word program
Hafsa Juma Said Al-muqaimi
Finance And Banking
Sur
Summary
Highly motivated and goal-driven Financial Analyst skilled in collecting, monitoring and studying data to analyze financial status and recommend business strategy. Experienced in qualitative and quantitative analysis, contract management and forecasting. Tech-savvy in use of spreadsheets, accounting and financial management software.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Finance and Banking
Arab Oman Bank
09.2022 - Current
- Evaluated potential mergers and acquisitions opportunities, providing valuable insights to guide successful business growth strategies.
- Designed compelling sales presentations to showcase key benefits of banking products to prospective clients, leading to increased conversion rates.
- Achieved consistently high client retention rates by delivering exceptional customer service in all interactions.
- Led due diligence efforts for prospective investment opportunities, ensuring all transactions aligned with organizational risk tolerance levels and strategic objectives.
- Enhanced liquidity management practices, optimizing cash flow allocation across various investment vehicles.
- Handled customer inquiries and suggestions courteously and professionally.
Finance Officer
Phoenix Energy And Electricity Company
05.2023 - 07.2023
- Optimized cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Established strong relationships with key vendors, negotiating favorable terms to benefit the organization''s bottom line.
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Developed strategic plans for day-to-day financial operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Customer Service Officer
Namaa Electricity Distribution
02.2023 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Officer
National Bank Of Oman
10.2022 - 12.2022
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
Education
Bachelor of Science - Finance And Bank
Sur University College
Sur, Oman03.2022
Skills
Cash Flow analysis
Software
Excel program
Timeline
Finance Officer
Phoenix Energy And Electricity Company
05.2023 - 07.2023
Customer Service Officer
Namaa Electricity Distribution
02.2023 - 04.2023
Customer Service Officer
National Bank Of Oman
10.2022 - 12.2022
Finance and Banking
Arab Oman Bank
09.2022 - Current
Bachelor of Science - Finance And Bank
Sur University College
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