Summary
Overview
Work History
Education
Skills
VOLUNTEERING
Languages
Interests
Timeline
Generic
Itzel Rojas

Itzel Rojas

Journalism & Communications Student | Digital Media Content Creator
San José

Summary

Dynamic journalism student with experience in digital communication and content creation. Skilled in leadership, social media management, and scriptwriting, I have transformed educational content into engaging formats that boost user engagement. Proficient in graphic design and video editing tools (Canva, CapCut), I deliver creative, on-brand content with attention to detail. Awarded a 40% academic scholarship, I bring strong communication, collaboration, and storytelling skills to professional environments.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Concentrix, Servicing Agent —Full-time

Concentrix Corporation
01.2023 - 06.2024
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Content Manager and Content Creator

Sensoria Costa Rica
12.2020 - 05.2021
  • Created and managed WordPress pages, ensuring accurate information and appealing presentation.
  • Converted educational material into engaging content for a tourism/wellbeing platform.
  • Developed and managed content calendar to meet deadlines and engagement goals.
  • Collaborated with designers and developers to deliver on-brand content in alignment with brand vision.

Conservation Intern – Marine Turtle Protection

Refugio de Vida Silvestre Laguna Urpiano
Limón, Costa Rica
05.2024 - 07.2024
  • Facilitated volunteer activities, coordinating efforts to maximize contributions from community members toward conservation goals.
  • Aided researchers studying climate change impacts on local ecosystems, providing insights into adaptation strategies that can be employed.
  • Served as a liaison between staff and volunteers, providing guidance and fostering a collaborative working environment.

Education

Bachelor’s Degree in Journalism - Journalism

Universidad Latina
San Pedro, Costa Rica
05.2001 -

Curso De Frontend Developer - Computer Science / Software Development.

Platzi Academy - Web Development School.
05.2001 -

High School Diploma -

Country Day School
Alajuela
05.2001 -

Skills

Leadership

VOLUNTEERING

Zero Waste Youth Costa Rica — President and National Leader 

Worked with students and staff to certify Country Day School as the first Zero Waste school in Costa Rica.

Implemented eco-block projects, beach clean-ups, and goods collection initiatives in collaboration with other private institutions worldwide.


Gay Straight Alliance — Head 

An organization trying to bring LGBTQ+ and allied youth together to build community and organize around issues impacting their communities. 

Safe space and vehicles for social change. 


English Tutoring 

English tutoring to people in my community to help them with their school projects.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Interests

Biology

Scuba Diving

Timeline

Conservation Intern – Marine Turtle Protection

Refugio de Vida Silvestre Laguna Urpiano
05.2024 - 07.2024

Concentrix, Servicing Agent —Full-time

Concentrix Corporation
01.2023 - 06.2024

Content Manager and Content Creator

Sensoria Costa Rica
12.2020 - 05.2021

Bachelor’s Degree in Journalism - Journalism

Universidad Latina
05.2001 -

Curso De Frontend Developer - Computer Science / Software Development.

Platzi Academy - Web Development School.
05.2001 -

High School Diploma -

Country Day School
05.2001 -

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Itzel RojasJournalism & Communications Student | Digital Media Content Creator