Summary
Overview
Work History
Education
Skills
Timeline
Generic
Javier Arguedas

Javier Arguedas

Cybersecurity And Cloud Enginner
San Jose

Summary

Dynamic Customer Engineer with deep technical expertise in cloud and security environments at Concentrix. Proven ability to architect innovative solutions that align with business goals, leveraging exceptional communication and problem-solving skills. Successfully translated complex concepts for diverse audiences, enhancing customer engagement and satisfaction.

Overview

17
17
years of professional experience

Work History

Google Cloud Customer Engineer

Concentrix
San Jose, SJ
07.2023 - Current
  • The primary role of a Customer Engineer is to be the technical expert during the sales cycle. They work closely with the sales team to understand a potential or existing customer's business challenges and technical needs.
  • We need to go beyond just the technical requirements to understand the 'why' behind a customer's request. This involves strategic conversations with various stakeholders, including technical teams and C-level executives, to align Google Cloud solutions with the customer's business goals.
  • I design and architect custom cloud solutions using Google Cloud products. This could involve everything from infrastructure modernization and data analytics to AI/ML, and application development.
  • A strong foundation in cloud computing concepts and hands-on experience with Google Cloud Platform (GCP) often includes expertise in areas like infrastructure, data analytics, machine learning, and application development.
  • The ability to translate complex technical concepts into clear, concise language for both technical and non-technical audiences.

Cisco Pre Sales Engineer

TD Synex
San Jose , SJ
01.2020 - 06.2023
  • Act as a trusted advisor to customers, helping them understand how Cisco's security and networking solutions can address their business challenges and technical requirements.
  • Possess a deep and up-to-date knowledge of Cisco's security and networking portfolio, including products like Cisco Secure Firewall, Secure Endpoint, Secure Email, ISE, Umbrella, Duo, and networking solutions like Catalyst switches, DNA Center, and SD-WAN.
  • Work with customers to understand their existing infrastructure, business goals, and security posture.
  • Design and architect comprehensive, scalable, and secure solutions that leverage Cisco technologies to meet customer needs. This involves creating bills of materials (BOMs), network diagrams, and detailed proposals.
  • Stay current on industry trends, competitor products, and emerging threats to provide relevant, cutting-edge advice.
  • Conduct technical presentations, demonstrations, and proofs of concept (PoCs) to showcase the value and capabilities of Cisco solutions.
  • Act as the primary technical point of contact for the customer throughout the sales cycle, answering questions, addressing concerns, and building credibility.
  • Collaborate with the sales team to develop sales strategies, and identify new opportunities.
  • Lead and execute PoCs to validate the proposed solution's effectiveness in the customer's environment.

Cisco System Engineer

Tech Data
04.2014 - 12.2019
  • Provide advance consulting on pre-sales designs, migrations, and upgrades of Cisco equipment for U.S. customers on security and enterprise architectures.
  • Conduct technical presentations, demonstrations, and proofs of concept (PoCs) to showcase the value and capabilities of Cisco solutions.
  • Document the results of PoCs, and present the findings to the customer, highlighting the benefits and ROI.
  • Expertise in network fundamentals (TCP/IP, routing, switching, VLANs).
  • In-depth knowledge of cybersecurity principles, including firewalls, intrusion prevention systems (IPS), VPNs, access control, and endpoint security.
  • Familiarity with cloud security models and solutions (e.g., SASE, public cloud security).
  • Excellent presentation and public-speaking skills.
  • Strong ability to listen, understand, and articulate customer needs.
  • Ability to build rapport and trust with customers and colleagues.
  • Strong analytical skills to assess customer environments, and design appropriate solutions.

Customer Support Engineer (CSE) Cisco TAC

SYKES
Heredia, Provincia De Heredia
08.2008 - 04.2014
  • The core function of a TAC engineer is to act as the final point of escalation for complex technical problems that cannot be solved by lower-level support teams. In the VPN department, this role involves a deep focus on the technologies and products that enable secure remote access and site-to-site connectivity.
  • The main responsibility is to diagnose and resolve complex technical issues related to Cisco VPN technologies. This includes troubleshooting connectivity problems, performance issues, and misconfigurations. Engineers use their analytical skills and knowledge to identify the root cause of a problem.
  • We needed to manage a queue of support cases, prioritizing them based on severity and customer impact. We must provide regular updates to customers, document our findings, and ensure a timely resolution. This involves strong communication skills, both written and verbal.
  • Often, we needed to recreate a customer's network issue in a controlled lab environment. This requires advanced knowledge of network configurations, and the ability to use Cisco's world-class lab facilities to simulate complex scenarios.
  • I was a subject matter expert on Cisco's VPN products, such as Cisco AnyConnect, SSL VPN, DMVPN, GETVPN, and IPsec.

Education

CCNP Security Core Exam

Google Cloud Digital Leader

AZURE FUNDAMENTALS

CCNP Routing And Switching

CMNA MERAKI

CCNA Security

GED -

Colegio Tecnico Boston.
San Jose
05.2001 -

High School Diploma -

Liceo De Pavas.
San Jose
05.2001 -

Skills

  • Deep Technical Expertise in Security and Cloud environments

  • Business Acumen and Problem-Solving

  • Exceptional Communication and Presentation Skills

Wireless networking

Customer support

Incident management

Root-cause analysis

Security protocols

Timeline

Google Cloud Customer Engineer

Concentrix
07.2023 - Current

Cisco Pre Sales Engineer

TD Synex
01.2020 - 06.2023

Cisco System Engineer

Tech Data
04.2014 - 12.2019

Customer Support Engineer (CSE) Cisco TAC

SYKES
08.2008 - 04.2014

GED -

Colegio Tecnico Boston.
05.2001 -

High School Diploma -

Liceo De Pavas.
05.2001 -

CCNP Security Core Exam

Google Cloud Digital Leader

AZURE FUNDAMENTALS

CCNP Routing And Switching

CMNA MERAKI

CCNA Security

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Javier ArguedasCybersecurity And Cloud Enginner