IT Infrastructure Ops and engineering for internal Auxis and external customers (Hybrid position):
• Windows Server maintenance (2008, R2, 2012, 2016, 2019, 2022).
• Windows Server migration/commission/decommission procedures.
• Extensive MS Active Directory, DNS, DHCP, ADFS, DFS services administration.
• MS NPS – RADIUS configuration and maintenance.
• In-depth AD replication problem solving.
• Entra ID and Entra Connect management/problem solving.
• 365 in-depth: Exchange, 365 SMTP, SharePoint, Defender and Power Platform.
• Teams Admin Center experience.
• Azure Entra ID services, including Identity, SSO, MFA, CA, RBAC, ACS, apps rollout, etc.
• Azure disk migration and resizing processes.
• Extensive Azure: Compute, Storage, PaaS, Backups, Network.
• Intune management: Apps, update policies, scripting, etc.
• AWS EC2 roll-up and maintenance.
• AWS workloads: IAM, Identity Center, Route53, Certificates, Lambda, peering and SSO.
• WSUS and SCCM patching systems knowledge.
• Hyper-V system management in-depth.
• Hardware management: datastores, vSphere, vCenter/ESXi, PowerEdge Dell and Lenovo XClarity.
• Storage solutions knowledge: ReadyNAS, QNAP Storage, PURE, Cisco UCS.
• Full backups implementation; strategy/DB/reporting/alerts configuration and maintenance: Microsoft Azure Backup Server (MABS), Azure, Veeam and MSP360.
• Security layer administration: Proofpoint, Barracuda, 365 Defender, SentinelOne, AlertLogic.
• Cisco Duo 2FA and Umbrella full administration.
• Daily monitoring over LogicMonitor including implementation processes.
• Sectigo and self-signed SSL certificates lifecycle: purchasing, upgrading and commissioning.
• Certificate routines with OpenSSL.
• Leading and mentoring other teams such as the Windows team, SMEs and Service Desk; creating documentation and knowledge data for Engineering, NOC and SD.
• Working as an escalation PoC engineer during P1 or critical incidents.
• On-call role and back-up Lead Engineer.
Intermediate Engineer level.Daily work under portfolio-management projects; main approach is to understand the company’s constant needs from the infra tech layer and then apply Microsoft IT changes.
• Microsoft Windows Enterprise support for the internal Microsoft environment that includes:
• Windows Server 2003, 2008 R2, 2012 R2; Windows 10 background.
• Monthly server patching coordinator.
• In charge of enterprise server decommission and continuous-improvement process.
• Active Directory management (AD users/machine objects, permissions provisioning).
• Troubleshooting technical issues raised by internal teams related to VMs in prod/lab envs (performance, remote access, server/client, Azure deployment).
• Domain Controllers, NPS, DFS and File servers maintenance and troubleshooting.
• DHCP/DNS server management.
• GPO template deployment and administration.
• Azure MFA and self-password user/computers management.
• PowerShell 5.0 scripting for admin tasks.
• Basic VMware vSphere 6.5 and 6.7 client; vCenter host handling.
• Basic Office 365 email troubleshooting.
• Basic SCCM knowledge and other IT apps such as LAPS and ADDM.
• Working with support-ticket assignment; each case with a specific support topic.
• Ability to configure/deploy ARM Virtual Machines on top of Windows OS & Linux distros.
• Windows Server 2016, 2019 basic administration.
• Azure administration on resources such as subscriptions, OS/data disks, Azure Backup, Scale Set, Azure Files, storage accounts, PowerShell modules and Azure alerts.
• Basic networking troubleshooting (basic commands, subnetting, VNets, IP reservation, migrations, DHCP, HTTPS/SSH, SMTP protocols, etc.).
• Azure metrics and diagnostic tools handling.
• Started as Level I (2015–2017).
• Technical support experience with Micro Focus IT product UCMDB (Universal Configuration Database Management).
• Troubleshooting/solving customer front-end (app) and back-end issues (bugs, XML classes).
• Handling requests such as opening bug reports, raising enhancement requests, testing and delivering hotfixes and CUPs (patches).
• Trainer role (T4 internal cert.) inside the team; recurring meetings with TAMs, R&D, and customers; helping the team with escalated sensitive cases.
• Virtualization mainly with VirtualBox and mRemoteNG remote clients.
• Programming languages: mainly Java and Python.
• On-call role
Professional services position.
• Transcription of cadastre and topographic information from physical scanned images (lots) to electronic media stored in the Registro Nacional de la Propiedad database.
• Tools used for daily tasks: Microsoft Excel, QGIS, tool to save each cadastre case.
• Pre-sales and vehicle-insurance offering.
• Customer-service dedicated role.
• Assisting the logistics of resident students of the “Los Juegos Nacionales” championship at Joaquín García Monge School villa.
• Customer care and assistance with food, rooms, and navigation inside the villa’s facilities.