Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Javier Antonio Quirós Arce

San José

Summary

Detail-oriented and self-motivated support specialist with experience in live troubleshooting, fraud investigation, and customer account management in high-demand environments. Adept at resolving login issues, analyzing user behavior, documenting complex cases for escalation, and working closely with cross-functional teams. Strong written communication skills and technical acumen to follow and improve standard operating procedures. Proven ability to handle sensitive data, and deliver consistent, high-quality service.

Overview

2
2
years of professional experience

Work History

Buyer Investigation Specialist

Amazon
08.2024 - 07.2025
  • - Served as first-line support for account-related issues including account lockouts, identity verification, and payment authentication.
  • - Used standardized procedures to assess and resolve fraud cases, escalating complex scenarios with detailed documentation.
  • - Provided accurate and secure assistance to customers through email and phone channels.
  • - Monitored user activity to detect fraud patterns, executing account recovery and permanent deactivation as needed.
  • - Ensured compliance with internal support protocols and contributed to the refinement of internal investigation guides.

Customer Service Representative – Business Accounts

Foundever
01.2023 - 08.2024
  • - Managed support cases for business and personal accounts involving billing errors, payment processing, and account updates.
  • - Processed service requests such as purchase orders, service cancellations, and device troubleshooting.
  • - Delivered professional customer support via multiple channels while maintaining accurate ticket notes.
  • - Followed technical guides and contributed to troubleshooting documentation.
  • - Coordinated with backend teams to ensure issue resolution and continuous support improvement.

Education

Bachelor's Degree - Computer Systems Engineering

Universidad Fidélitas
San Pedro, Costa Rica
12-2026

Skills

  • - Account Verification Fraud Systems

  • - Written Communication Live Troubleshooting Report Generation

  • - User Setup & Access Troubleshooting Documentation & SOPs

  • - Customer Support Escalation Management Ticketing Systems

  • - Organized, Detail-Oriented, and Process-Driven

Languages

Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)

Timeline

Buyer Investigation Specialist

Amazon
08.2024 - 07.2025

Customer Service Representative – Business Accounts

Foundever
01.2023 - 08.2024

Bachelor's Degree - Computer Systems Engineering

Universidad Fidélitas

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Javier Antonio Quirós Arce