Jose Daniel Ramos

Strategic Technology Leadership | Data Protection & Resilience | Risk Management

Summary:

Strategic and results-driven Senior Technology Architect with a proven track record of designing and implementing robust IT architectures to ensure data integrity, security, and availability. Expertise in overseeing Backup & Recovery Services, encompassing the entire data protection lifecycle. Strong leadership and collaboration skills in guiding cross-functional teams to achieve organizational objectives.

Key Skills & Expertise:

• Technology Architecture Design
• Backup & Recovery Strategy
• Risk Assessment & Mitigation
• Incident Response & Troubleshooting
• Stakeholder Management
• Innovation & Optimization
• Team Leadership & Mentorship
• Regulatory Compliance

Professional Experience:

Senior Technology Architect & Backup & Recovery Service Owner

• Provided strategic leadership in designing and evolving technology infrastructure to align with business objectives.
• Oversaw the entire lifecycle of Backup & Recovery Services, ensuring data protection and compliance with regulatory requirements.
• Identified potential risks to data integrity and developed mitigation strategies, enhancing the organization's resilience against cyber threats.
• Collaborated with cross-functional teams to integrate backup and recovery solutions seamlessly into the overall IT architecture.
• Explored new technologies and methodologies to optimize backup and recovery processes, enhancing efficiency and effectiveness.
• Led incident response efforts to minimize downtime and data loss during system failures or security incidents.
• Served as a key point of contact for senior management, providing regular updates on the performance and effectiveness of backup and recovery services.
• Mentored junior staff members, fostering a culture of continuous learning and professional development within the IT organization.

Global Storage Infrastructure Management | Solution Design & Optimization | Performance Analysis

Summary: Dynamic and solution-focused Technology Architect with a proven expertise in analyzing, designing, and maintaining global storage infrastructures. Proficient in collaborating with cross-functional teams to develop scalable, cost-effective solutions aligned with business requirements. A subject matter expert in storage technologies, adept at optimizing performance and driving innovation to enhance infrastructure efficiency.

Key Skills & Expertise:

• Storage Infrastructure Analysis & Design
• Solution Development & Optimization
• Cross-Functional Collaboration
• Performance Analysis & Optimization
• Capacity Planning & Trend Analysis
• Executive & Operational Reporting
• Troubleshooting & Root Cause Analysis
• Technology Evaluation & Deployment

Professional Experience:

• Analyzed, designed, and maintained the firm's global storage infrastructure, ensuring scalability, cost-effectiveness, and alignment with business needs.
• Collaborated with diverse teams to develop sound solutions for storage requirements, serving as a subject matter expert in storage technologies.
• Optimized storage performance by reviewing and analyzing global storage infrastructure, identifying problem areas, and developing remediation plans.
• Identified opportunities to enhance the storage infrastructure, forecasting storage needs and consumption trends to support business growth.
• Collaborated with system management and monitoring teams to develop executive and operational reports for storage, driving evaluations of new technologies.
• Led planning, testing, and management of code upgrades, data migrations, and new deployments within the storage environment.
• Led troubleshooting and Root Cause Analysis (RCA) efforts for storage-related technologies during major outages, ensuring rapid resolution and minimal disruption.

Engagement Solutions Design | Midrange Tower Scope Expertise | Hardware & Software Solutions

Summary:Results-oriented Technical Solutions Architect with extensive experience in providing solutions for new and renegotiated deals, specializing in the Midrange Tower scope. Proficient in analyzing client requirements, designing technical solutions, and leveraging a wide range of hardware, software, and tools to meet business objectives. Recognized for architectural expertise, successful deal engagements, and certifications in IBM technologies.

Key Skills & Expertise:

• Engagement Solutions Design
• Midrange Tower Scope Management
• Hardware & Storage Solutions
• Software & Application Integration
• Tools & Automation
• Client Requirement Analysis
• Team Collaboration & Workshop Facilitation
• IBM Technologies Expertise

Professional Experience:

Technical Solutions Architect
IBM, [Location]
[Date Range]

• Played a key role in the engagement process for new and renegotiated deals at IBM, providing solutions for the Midrange Tower scope.
• Collaborated with clients to understand their requirements and designed solutions leveraging a diverse range of server and storage hardware, including IBM P series, Netapp FAS, EMC Isilon, and others.
• Utilized various tools, applications, and software such as Dynamic Automation, Citrix, and databases like Netezza, DB2, Oracle, to architect comprehensive solutions aligned with client needs.
• Successfully completed Architectural thinking and Team solutions design workshops, ensuring clarity and alignment in solution design processes.
• Led engagements for notable deals including Project Stepchange, Agrium, Amex, CNA, and others, demonstrating expertise in solution design and client management.
• Certified as an IBM Architect at the Experienced level, recognizing proficiency in IBM technologies and solution architecture.
• Nominated as IBM Storage Top Gun in 2016, showcasing excellence and expertise in storage solutions.

Accomplishments:

IBM Product Support | Transition Management | Training & Development | Solution Implementation

Summary:Highly skilled SAN / Backup & Recovery Subject Matter Expert with extensive experience in supporting IBM products for customers and partners. Proven track record of managing transition processes for storage accounts, providing training, and implementing effective solutions to resolve storage issues. Recognized for creating and leading departmental initiatives, developing standardized processes, and delivering exceptional support to clients.

Key Skills & Expertise:

• SAN & Backup/Recovery Support
• Transition Management
• Training & Development
• Solution Implementation
• Process Standardization
• Client Relationship Management
• Technical Documentation
• Project Management

Professional Experience:

• Supported the entire suite of IBM products for customers and partners, interfacing with third parties and clients to manage transition processes for storage accounts coming to Costa Rica.
• Managed project growth and training development, resolving client's storage issues, and implementing solutions.
• Created the SAN & BUR SO Delivery department in Costa Rica, establishing training programs and certifying 12 SAN/BUR Admins.
• Developed roadmaps & profiles for SAN/BUR Admins, creating standardized processes for recruitment, hiring, and steady-state account transitions.
• Successfully managed accounts including ALG, Endesa Peru, Endesa Colombia, Panasonic, Smart Meter Texas, Ernst & Young, providing support, maintenance, configuration, and installation for SAN, Backup & Recovery.
• Solutioned and configured a TSM Environment for an SPMS IBM Center, comprising 2 ESX Hosts and around 115 VMs.
• Created a Health Check Script for EMC Avamar Nodes and EMC VNX, approved as an IBM Reusable Asset.
• Developed a knowledge repository for the SOD, including over 70 how-to process documents, enhancing internal knowledge sharing.
• Reconfigured TSM Local environment to include health check scripts, deduplication to disk, disk staging, migration scripts, and retention policies best practices.
• Certified as a Global SME by the Storage Service Line, demonstrating expertise and proficiency in storage technologies.

Accomplishments:

Monitoring & Maintenance | Installation & Configuration | Performance Optimization

Summary:Detail-oriented Wintel Systems Administrator with a strong background in monitoring, installation, configuration, and service requests for operating systems at the server level, primarily focused on Windows software. Proficient in a wide range of tasks including quotas, Active Directory, DNS, and various software suites. Demonstrated ability to manage projects, increase efficiency, and implement solutions that enhance system performance.

Key Skills & Expertise:

• Wintel Systems Administration
• Operating System Monitoring & Maintenance
• Installation & Configuration
• Active Directory Management
• Performance Optimization
• Software Deployment & Integration
• Project Management
• Troubleshooting & Issue Resolution

Professional Experience:

• Performed monitoring, installation, configuration, and service requests for operating systems at the server level, focusing on Windows software.
• Managed tasks such as quotas, Active Directory, DNS, Tivoli Suite, Nexus Software, Firewall, VMware, performance optimization, antivirus, VCenter, and Tivoli Suite products.
• Successfully worked on the Transition Dragon Project for Chile Accounts, ensuring seamless migration and deployment of systems.
• Developed a process for monitoring and performance optimization, including a TSM CPU Usage script that reduced consumption based on workloads, increasing production efficiency.
• Corrected deviations on monitored systems, ensuring stability and reliability of infrastructure.
• Led the onboarding of new Active Directory accounts for new hires, ensuring smooth integration into the system.
• Deployed Nexus tool and ITDT tool to the local delivery center, enhancing system capabilities and efficiency.

Accomplishments:

HP Storage Solutions Support | SAN & Backup/Recovery Expertise | Diagnosis & Configuration

Summary:Experienced Storage Engineer proficient in supporting the entire suite of HP Storage Solutions for SAN, Backup & Recovery. Skilled in diagnosing issues, configuring systems, and providing efficient solutions to optimize storage infrastructure. Recognized for expertise in SAN arrays, tape technologies, and software solutions, with a track record of accomplishment in efficiency and promotion.

Key Skills & Expertise:

• HP Storage Solutions Support
• SAN & Backup/Recovery Expertise
• Diagnosis & Troubleshooting
• Configuration Management
• Tape Technologies
• Software Solutions (Data Protect Express, Omniback)
• Automation Systems (MSL G3, ESL, Autoloaders)
• Queue Management

Professional Experience:

• Supported the entire suite of HP Storage Solutions for SAN, Backup & Recovery, including disk, tape, AIO, virtual, and software solutions such as Data Protect Express and Omniback.
• Managed SAN arrays, stand-alone tape technologies, EVAs, B6200, VLS, and D2D, as well as tape automation systems such as MSL G3, G2, ESL, EML, and autoloaders.
• Diagnosed hardware failures and configuration issues accurately, avoiding unnecessary field trips and minimizing downtime.
• Achieved 100% diagnosis efficiency for six consecutive months, demonstrating proficiency and effectiveness in resolving storage-related issues.
• Recognized as a Data Protector Express Subject Matter Expert (SME), showcasing expertise in the software solution.
• Promoted to Nearline Level II Engineer for outstanding performance and contributions to the team.
• Managed the e-queue (Electronic Queue), ensuring timely response and resolution of support requests.

Accomplishments:

Frontline Support | Installation & Testing | Documentation

Summary:Dedicated Electronic Technician with experience providing frontline support, installation, testing, and documentation services for Radio Base Stations (RBS) and Fiber Channel (FC) to enterprise customers in metropolitan areas. Skilled in troubleshooting data outages and ensuring the seamless operation of telecommunications infrastructure. Recognized for professionalism, attention to detail, and ability to deliver quality results under pressure.