Virtualization
Dylan Sandi
Verizon Loyalty And Tecnical Consultant
Santa Ana
Summary
Forward-thinking professional offering 2 years of experience working for tier 1 tech support and costumer care for an Internet Service Provider. Trained in Networking with extensive skills and history of proactivity. Dedicated to solution-oriented problem-solving.
Overview
2
2
years of professional experience
Work History
Technical Consultant
Infosys BPM Verizon Loyalty SPC
07.2022 - Current
- Walked individuals through tier 1 troubleshooting tasks including Android, iOS and Windows end devices.
- Performed troubleshooting procedures to diagnose malfunctions in company user APPS including Digital secure, VPN and Verizon Cloud.
- Monitored network capacity and performance to diagnose and resolve complex 5g home internet issues with WiFi and modems including DHCP routing.
- Resolved technical issues efficiently through remote troubleshooting and on-site support.
- Developed detailed documentation for system configurations, processes, procedures, and troubleshooting guides to ensure knowledge sharing among team members.
- Enhanced client satisfaction by efficiently addressing and resolving account issues including first contact resolution, handle time and rep experience.
- Continuously updated personal coaching knowledge by attending conferences, workshops, and feedback meetings with Team Leads.
Education
CCNA V7 - Introduction To Networks ITN
ICAI CISCO UNA
Heredia, Costa Rica 05.2001 -
CCNA V7 - Routing And Switching And Wireless Essential SRWE
ICAI CISCO UNA
Heredia, Costa Rica 05.2001 -
CCNA V7 - Networking, Security And Automation ENSA
ICAI CISCO UNA
HEREDIA 05.2001 -
High School Diploma -
La Gran Esperanza Internacional
Santa Barbara, Costa Rica 05.2001 -
Skills
Critical Thinking
undefinedInterests
Automation
Cloud computing
Timeline
Technical Consultant
Infosys BPM Verizon Loyalty SPC
07.2022 - Current
CCNA V7 - Introduction To Networks ITN
ICAI CISCO UNA
05.2001 -
CCNA V7 - Routing And Switching And Wireless Essential SRWE
ICAI CISCO UNA
05.2001 -
CCNA V7 - Networking, Security And Automation ENSA
ICAI CISCO UNA
05.2001 -
High School Diploma -
La Gran Esperanza Internacional
05.2001 -
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