Jesús Solano Lobo
San José
Summary
Accomplished Administrative and Project Assistant with a proven track record at Minerva Consultores and IICA, excelling in customer service and project management. Enhanced office efficiency and team communication through innovative documentation strategies and strong problem-solving skills. Demonstrated ability to deliver superior support and coordinate effectively, boosting project success and employee morale.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Minerva Consultores
San José, Costa Rica (Remote)
02.2024 - 12.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Project Assistant
IICA
San José, Costa Rica
01.2023 - 12.2024
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Monitored and reported on project risks and proposed solutions.
- Researched and analyzed data to support project-related decisions.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Education
Bachelor of Arts - International Relations
National University of Costa Rica
Heredia, Costa Rica05-2023
Skills
- Customer service
- Office administration
- Documentation management
- Time management
- Communication and coordination
- Administrative support
- Meeting coordination
- Project management
- Team support
- Critical thinking
- Strong problem solver
Languages
Spanish
Native language
English
Upper intermediate
B2
Italian
Intermediate
B1
Timeline
Administrative Assistant
Minerva Consultores
02.2024 - 12.2024
Project Assistant
IICA
01.2023 - 12.2024
Bachelor of Arts - International Relations
National University of Costa Rica