Jeyling Aragón
Curridabat
Summary
Detail-oriented and highly motivated customer service professional with extensive experience assisting clients with account inquiries, transaction disputes, and financial statement reviews. Adept at problem-solving, cross-functional collaboration, and process improvement. Strong background in client communication, compliance, and digital workflow processing. Seeking to leverage expertise in a client service role within the financial industry.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Trust and Safety Analyst
Accenture
04.2024 - Current
- Reviewed and analyzed digital content to ensure compliance with regulatory guidelines.
- Identified and mitigated potential risks affecting user safety and platform integrity.
- Developed policies to improve workflow efficiency and enhance security measures
Customer Service Agent
Foundever
08.2023 - 04.2024
- Assisted customers with banking transactions, account inquiries, and dispute resolutions.
- Managed a high volume of customer interactions via phone and email while maintaining accuracy and professionalism.
- Collaborated with internal teams to ensure timely issue resolution and client satisfaction.
- Recognized for exceptional problem-solving skills and high customer retention rates.
Customer Service Agent
GBS Data Corporation
04.2022 - 03.2023
- Provided troubleshooting support and financial statement assistance to clients.
- Trained and mentored new employees on customer support best practices.
- Worked cross-functionally to improve retention rates and satisfaction metrics.
Associate Trainer I
Align Technology
08.2020 - 02.2022
- Conducted training sessions on digital workflows and compliance-related processes.
- Developed instructional materials to enhance employee performance.
- Analyzed training effectiveness using performance data and client feedback.
CAD Designer
Align Technology
03.2018 - 08.2020
- Processed and refined 3D digital files for orthodontic treatments.
- Ensured designs met quality standards and compliance requirements.
- Assisted in training internal teams on CAD design and digital processing.
Education
Bachelor - English Teaching
Universidad Americana
San Pedro, San José 05.2001 -
High School Diploma -
Colegio Técnico Profesional Uladislao Gámez Solano
Curridabat, San José 05.2001 -
Certificate of Technical Studies - Executive Secretariat For Service Centers
Colegio Técnico Profesional Uladislao Gámez Solano
Curridabat, San José 05.2001 -
Skills
- Customer Service & Client Relations
- Bank Account & Transaction Support
- Dispute Resolution & Inquiry Management
- Compliance & Quality Assurance
- Financial Data Processing
- Microsoft Office Suite (Advanced)
- Training & Mentoring
- Problem-Solving & Process Optimization
Additional Qualifications
- Experience with Digital Workflow Processing & Financial Data Management
- Knowledge of Customer Dispute Resolution & Compliance Procedures
- Strong Communication and Team Collaboration Skills
Timeline
Trust and Safety Analyst
Accenture
04.2024 - Current
Customer Service Agent
Foundever
08.2023 - 04.2024
Customer Service Agent
GBS Data Corporation
04.2022 - 03.2023
Associate Trainer I
Align Technology
08.2020 - 02.2022
CAD Designer
Align Technology
03.2018 - 08.2020
Bachelor - English Teaching
Universidad Americana
05.2001 -
High School Diploma -
Colegio Técnico Profesional Uladislao Gámez Solano
05.2001 -
Certificate of Technical Studies - Executive Secretariat For Service Centers
Colegio Técnico Profesional Uladislao Gámez Solano
05.2001 -
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