Jorge Blanco Jiménez
San Marcos,San José
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Motivated Contract Administrator processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and solves problems while creating and maintaining well-organized workflow. Strong SAP knowledge and proficiency to navigate multiple systems.
Overview
7
7
years of professional experience
Work History
Sales Support Coordinator – Contract Administrator
HEWLETT-PACKARD ENTERPRISE
12.2016 - 07.2023
- Ability to manage change including quickly adapting to new systems and processes in accordance with applicable standards, policies and regulatory guidelines to promote adequate workflow.
- Proved successful working within tight deadlines and fast-paced atmosphere. Using critical thinking to break down problems, evaluate solutions and make decisions.
- Handled Customer Service interactions via defined channels, attending inquires, handled concerns quickly and escalated major issues to supervisor.
- Performed data entry for quotes and contracts within SLA targets through SAP ERP and Salesforce platforms.
- Collaborated with cross-functional teams to successfully solve customer issues.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Contributed to development of software programs and tools focused on enabling sales and back-office teams to communicate and operate more efficiently.
- Helped cultivate and maintain business relationships for key accounts and existing customers by professionally handling partner and customer needs.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Identified issues, analyzed information and provided solutions to problems.
- Interfaced with sales, finance, compliance and other operational areas to facilitate making decisions on order management and meet objectives.
- Detailed oriented and enjoys working with operational processes.
- Ability to prioritize tasks and solve problems and communicate properly.
Education
Office Software Operative - Microsoft Office Suite
Instituto Nacional De Aprendizaje
San Pablo04.2016
Technical Degree - Executive in English For Service Centers
Instituto Nacional De Aprendizaje
San Pablo11.2015
Accounting Assistant - Accounting Technician
Instituto Nacional De Aprendizaje
San Pablo06.2014
High School Diploma -
Liceo De Tarrazú
San Marcos12.2012
Skills
- MS Office
- SAP, S4 Hana, Salesforce, etc
- Lean Six Sigma Yellow Belt
- Strong Team Work
- Emotional Management
- Analytical and Critical Thinking
- Data analysis
- Status Reporting
- Order Management
- Positive Customer Service
- Quote Configuration
- Invoicing
- Complaint resolution
- Written Communication
- Computer Skills
- Flexible and Adaptable
Accomplishments
- Documented and resolved top accounts issues which led to achieve Sales goals.
- Used Microsoft Excel to track customer information and orders updates.
- Achieved revenue metrics by completing Salesforce cases with accuracy and efficiency.
- Effectively helped with training new employees.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Sales Support Coordinator – Contract Administrator
HEWLETT-PACKARD ENTERPRISE
12.2016 - 07.2023
Office Software Operative - Microsoft Office Suite
Instituto Nacional De Aprendizaje
Technical Degree - Executive in English For Service Centers
Instituto Nacional De Aprendizaje
Accounting Assistant - Accounting Technician
Instituto Nacional De Aprendizaje
High School Diploma -
Liceo De Tarrazú
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