Jose Augusto Obando Gamboa
Curridabat
Summary
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering more than 6 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Accenture
01.2020 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
HR Generalist
Self Employed Services
03.2021 - 11.2022
- Reviewed and screened applicant resumes to identify qualified candidates.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and implemented onboarding and orientation programs for new employees.
- Designed, developed, and implemented successful recruitment process to fill more than 100 vacancies each year.
HR Manager
24/7 Medstaff
10.2018 - 01.2020
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Recruited top talent to maximize profitability.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
- Devised hiring and recruitment policies for the growth of the company, expanding our presence from 2 initial states to over 10 by the time of my departure.
Senior HR Executive
Amazon
09.2016 - 03.2018
- Educated employees on company policy and kept employee handbook current.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Liaised between multiple business divisions to improve communications.
- Fostered positive work environment through comprehensive employee relations program.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Helped develop new hiring and recruitment policies that ensured a reduction in the time it took for employees to be onboarded.
Education
BBA - Business Management
Universidad Fidelitas
San Jose, Costa Rica12-2026
Skills
- Industry expertise
- Meeting facilitation
- Workload management
- Stakeholder management
- Remote team management
- Staff development
- Recruitment support
- Talent acquisition strategies
- Applicant tracking systems
- Contract negotiation skills
Certification
- PHR - Professional in Human Resources
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
HR Generalist
Self Employed Services
03.2021 - 11.2022
Team Leader Manager
Accenture
01.2020 - Current
HR Manager
24/7 Medstaff
10.2018 - 01.2020
Senior HR Executive
Amazon
09.2016 - 03.2018
BBA - Business Management
Universidad Fidelitas
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