Juan Chacón
Steward
San José
Summary
Supportive Steward experienced supporting culinary and service teams. Effective and efficient in areas of dish washing, sanitation, customer service and cleanliness. Over 5 years of experience in fast-paced environments. Quality communication skills giving articulate instruction and working collectively.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Airline Steward
Emirates
06.2023 - 07.2025
- Delivered exceptional in-flight service, enhancing passenger comfort and satisfaction through attentive listening and responsiveness.
- Fostered a collaborative environment among crew members, ensuring seamless communication and enhancing team efficiency during flights.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Documented kitchen inventory by reviewing stock and counting items.
HR Background Analyst
Citi Bank
05.2022 - 06.2023
- Analyzed employee data to identify trends, leading to targeted HR initiatives that enhanced staff retention and overall engagement.
- Conducted comprehensive audits of HR policies, ensuring compliance and fostering a culture of transparency and accountability.
- Partnered with department heads to align recruitment strategies with business objectives, resulting in improved hiring quality and fit.
- Conducted thorough background investigations for high-priority clients, ensuring accurate and reliable results.
- Enhanced background analysis efficiency by streamlining data collection and verification processes.
HR Disputes Representative
Amazon
09.2020 - 11.2021
- Analyzed HR policies to identify gaps, implementing solutions that elevated compliance and reduced conflict occurrences.
- Streamlined dispute resolution processes, reducing resolution time and enhancing employee trust in HR interventions.
Customer Service Representative
Sykes Latam
08.2019 - 07.2020
- Provided exceptional customer service, fostering rapport with clients and enhancing overall satisfaction.
- Resolved customer inquiries efficiently, contributing to a noticeable decrease in resolution time and improved client retention.
- Worked closely with team members to streamline communication processes, leading to enhanced teamwork and shared objectives.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Saint George High School
San Jose11.2018
Aviation Degree - Flight Attendant
Instituto De Formación Aeronautica
Heredia, Costa Rica 05.2001 -
Skills
Data Analysis
References
Lizbeth, Tramaseur, +971509203806, Emirates
Timeline
Airline Steward
Emirates
06.2023 - 07.2025
HR Background Analyst
Citi Bank
05.2022 - 06.2023
HR Disputes Representative
Amazon
09.2020 - 11.2021
Customer Service Representative
Sykes Latam
08.2019 - 07.2020
Aviation Degree - Flight Attendant
Instituto De Formación Aeronautica
05.2001 -
High School Diploma -
Saint George High School