Juan Granados Matamoros

My proficiency extends to Virtual Machine management, network configuration, and utilization of monitoring systems to ensure optimal performance. Utilizing tools such as HMC (Hardware Management Console), FSP (Flexible Service Processor), Putty, MobaXterm, CSP, eBMC and HyperV, I streamline server operations and enhance system security. Additionally, my experience with operating systems including Linux, AIX, and IBMi enables me to troubleshoot effectively and implement solutions tailored to specific requirements.

• Among its main functions are real-time monitoring using tools such as Nagios or SolarWinds, troubleshooting connectivity issues (TCP/IP, DNS, DHCP, etc.), configuring network devices (routers, switches, firewalls), and documenting incidents through platforms like Jira or ServiceNow. It is essential to have knowledge of network protocols, OSI/TCP-IP models, packet analysis with Wireshark, network scanning with Nmap, and cybersecurity (VPN, firewalls, IDS/IPS)..

Provided global technical support to users, assisting with a wide range of technical issues. Conducted troubleshooting for teammates and co-workers to resolve complex problems efficiently. Delivered back-office support and served as a key point of contact for floor support. Demonstrated expertise in Active Directory, macOS, Linux, Windows, SSO, MFA, VPN, and networking technologies.