Katherine Núñez Castro
San José
Summary
A dynamic leader and innovator, I significantly enhanced customer satisfaction and profitability at my restaurant in Arcos Dorados de Costa Rica through strategic cost control and operations management. My approach to employee retention and coaching fostered a supportive atmosphere and driving efficiency. Skilled in marketing and mentoring, I excel in optimizing business performance.
Overview
7
7
years of professional experience
Work History
General Manager of Food Service
Arcos Dorados De Costa Rica
11.2017 - 11.2024
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
Education
Bachelor of Arts - Public Relations
Universidad Latina De Costa Rica
Heredia, Costa Rica12-2026
Technical Degree - Digital Marketing
Virtual Learning Academy
San José, Costa Rica12-2024
Skills
- Operations management
- Cost control
- Creativity and innovation
- Marketing and promotions
- Equipment management
- Sales planning
- Employee retention
- Coaching and mentoring
- Recruitment
- Work Planning and Prioritization
Languages
Spanish
Native language
English
Intermediate
B1
Timeline
General Manager of Food Service
Arcos Dorados De Costa Rica
11.2017 - 11.2024
Bachelor of Arts - Public Relations
Universidad Latina De Costa Rica
Technical Degree - Digital Marketing
Virtual Learning Academy
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